Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I lost access 2FA and i want to make a new account with the same email adress

  • 21 replies
  • 1 has this problem
  • 1 view
  • Last reply by cervorange

cervorange
cervorange
more options

Hello,

I can't have access to my old account (i lost the old key and i reset my phone with the google authentificator) I create a new account with a but i want to use my old email adress and... impossible!!! The problem is that i use a email and a secondary email adress and i can't use it.

How i can delete my old account without login (i can login but don't have access because of the 2FA)

Thank you

Hello, I can't have access to my old account (i lost the old key and i reset my phone with the google authentificator) I create a new account with a but i want to use my old email adress and... impossible!!! The problem is that i use a email and a secondary email adress and i can't use it. How i can delete my old account without login (i can login but don't have access because of the 2FA) Thank you

All Replies (1)

cervorange
cervorange Question owner
more options

/questions/1226620 I forget recovery and security code :

Don't work after 4 time reset my password...

/questions/1228344 I have reset my mobile and would like to re-add my Firefox account in Google authenticator :

Don't work...

  1. 1
  2. 2