TB window it goes unresponsive whenever you click on anything
When I start TB it downlods messages. As soon as I click on ANY part of window it goes unresponsive. It will not close itself and I have to have windows close it which can take 5 minutes. It does it also in safe mode. Have uninstalled and reinstalled many times. Downloaded the Beta version and it worked for about 15 seconds and then unresponsive. Tried that again but unresponsive immediately. Been using for many years and then this just started. I need access to my old emails. Help!
Jim T
Modified by Wayne Mery
Chosen solution
Create a new profile as a test to check if your current profile is causing the problems.
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird
- http://kb.mozillazine.org/Profile_Manager
All Replies (4)
Chosen Solution
Create a new profile as a test to check if your current profile is causing the problems.
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Thank you so much for coming up with the solution to my problem. I have been fighting it for days.
Jim T
jgtibbetts,
I know I'm late the the party here, but please post your crash IDs in to the topic. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Thanks Wayne
Wayne Mery said
jgtibbetts, I know I'm late the the party here, but please post your crash IDs in to the topic. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports Thanks Wayne
I guess I asked the wrong question at the time.
jgtibbetts, is your problem still gone?