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what number can I call to speak to someone about a double charge

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  • Last reply by McCoy

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I was double charged how can I get a refund for the second charge?

I was double charged how can I get a refund for the second charge?

All Replies (3)

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Mozilla does not charge for its programs. They are free.

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Firefox is free and there is no charge for using Firefox like posted above.

Make sure you download Firefox from the official Mozilla server.

Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

  • do NOT remove "personal data" when you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (64-bit Firefox) "C:\Program Files\Mozilla Firefox\"
  • (32-bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then you can create a new profile to test if your current profile is causing the problem.


Reinstall Firefox

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EstherMedina said

I was double charged how can I get a refund for the second charge?

WHO double charged you  ?

Could you give us a link or maybe provide a screenshot  ?

If you need help to create a screenshot, please see :

How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box.