Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I emailed a video, but only a foto arrived

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Zenos

more options

Hi - I emailed a video, and only a photo of the video showed up. How to play it, or how to send it? By the way, it plays as a video on Picasa3 . When I select click on the photo in Picasa3 the video plays normally.

Hi - I emailed a video, and only a photo of the video showed up. How to play it, or how to send it? By the way, it plays as a video on Picasa3 . When I select click on the photo in Picasa3 the video plays normally.

All Replies (3)

more options

What is the attachment called in your sent folder?

What is it called in the received email?

more options

Hi Matt - Here`s the cod - DSCF2591.jpg 58.5KB

It is transferred in the email as jpg, on Picasa3 it plays the video perfectly

more options

"jpg" is not recognised as being a movie file format. "jpg" is intended to contain a static photo. It's possible that whatever you're using to create or handle your movie is mis-labelling it. Some viewer/player programs do ignore the filename extension and look into the file where there is normally a string of characters indicating the file type. So in some cases, a movie file labelled "jpg" might be played.

Whether or not this is actually a movie file, Thunderbird is a mail client and not a movie player. It has limited capabilities for showing certain graphic file types (for example, jpg, gif, png).

58.5 KB is rather small for a movie. Possibly it's actually an animated gif, but ISTR that Thunderbird won't play these either.