Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

my thunderbird crashes at startup @ OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | XPCConvert::JSData2Native

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Wayne Mery

hppp
hppp
more options

My thunderbird crashes at startup, even in safe mode. Crash id bp-2ec50786-0404-4920-b6fc-7d7b40180205

My thunderbird crashes at startup, even in safe mode. Crash id bp-2ec50786-0404-4920-b6fc-7d7b40180205

Modified by Wayne Mery

All Replies (3)

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator
more options

Does using safe mode help? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

I looked comments from one month of crashes and almost none are English locale. So I have to wonder whether this is language related. https://crash-stats.mozilla.com/signature/?product=Thunderbird&signature=OOM%20%7C%20large%20%7C%20mozalloc_abort%20%7C%20mozalloc_handle_oom%20%7C%20moz_xmalloc%20%7C%20XPCConvert%3A%3AJSData2Native&date=%3E%3D2018-01-05T11%3A44%3A50.000Z&date=%3C2018-02-05T11%3A44%3A50.000Z&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=useragent_locale&_sort=useragent_locale&_sort=-date&page=5

hppp
hppp Question owner
more options

It crashes in safe mode too.

The first crash happened when I was just clicking on an e-mail. After that it was just impossible to login. Each time I start Thunderbird it asks for the pwd and when I am typing it crashes.

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator
more options

Can you try the beta at http://www.mozilla.org/thunderbird/channel/ ?