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Had to reinstall firefox but now can't retrievebookmarks

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  • Last reply by FredMcD

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Tried opening firefox got message: couldn't load XPcom so reinstalled firefox but all my bookmarks are missing; they are still on the compter in a file named Favourites*. How do I get them back onto the Firefox Start Page?

Tried opening firefox got message: couldn't load XPcom so reinstalled firefox but all my bookmarks are missing; they are still on the compter in a file named Favourites*. How do I get them back onto the Firefox Start Page?

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Firefox does not use a folder called Favorites. History and Bookmarks are stored in the places.sqlite file.

Your Firefox may have been reset. Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible