Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have W10 and FF V45.Agency where I send data only supports FF10-19 with client portal.How do I solve this w/o installing backlevel FF SW? .

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by asilynda

asilynda
asilynda
more options

I have to upload data to a government agency each month. Everything was working fine until January of this year. Now when I try to upload my data via their client portal I get an error. When I call their support they are telling me that they only support Firefox V10 through V19. My Firefox Version is 45. Obviously this government agency is not going to update their software. Is there any way to resolve my problem without installing backlevel software on my system? Thanks for any assistance you can provide and thanks for dedicating your time to help others!

I have to upload data to a government agency each month. Everything was working fine until January of this year. Now when I try to upload my data via their client portal I get an error. When I call their support they are telling me that they only support Firefox V10 through V19. My Firefox Version is 45. Obviously this government agency is not going to update their software. Is there any way to resolve my problem without installing backlevel software on my system? Thanks for any assistance you can provide and thanks for dedicating your time to help others!

Chosen solution

Can you use a different browser for the site, such as Internet Explorer 11 (assuming you have that on Windows 10)? For a once-a-month application, it's hard to justify adding complications to your Firefox installation.

Read this answer in context 👍 4

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

Can you use a different browser for the site, such as Internet Explorer 11 (assuming you have that on Windows 10)? For a once-a-month application, it's hard to justify adding complications to your Firefox installation.

asilynda
asilynda Question owner
more options

Yes, I agree with your analysis. I guess that is my only option. Thanks so much for helping! Have a great day!!