Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird stopped downloading email. When it starts, all I see is the rotating circle at the top.

more options

Thunderbird stopped downloading emails today. I'm using 38.5.1 on vista. I haven't changed anything - in fact, I downloaded another email client and was able to retrieve my email using the same server settings. I prefer Thunderbird however.

When I open Thunderbird, the normal window opens and I can see my old email messages and filtered messages etc. However, I don't see the normal "server connection" messages in the lower left field. The only thing I see is the rotating circle. The "Get Messages" button also has no effect.

If I click on any other folder,, it opens and I can see the messages. Clicking on the Inbox just gets me the rotating circle.

I am able to send messages. It seems that only the inbox is affected.

Thanks for any input!

Thunderbird stopped downloading emails today. I'm using 38.5.1 on vista. I haven't changed anything - in fact, I downloaded another email client and was able to retrieve my email using the same server settings. I prefer Thunderbird however. When I open Thunderbird, the normal window opens and I can see my old email messages and filtered messages etc. However, I don't see the normal "server connection" messages in the lower left field. The only thing I see is the rotating circle. The "Get Messages" button also has no effect. If I click on any other folder,, it opens and I can see the messages. Clicking on the Inbox just gets me the rotating circle. I am able to send messages. It seems that only the inbox is affected. Thanks for any input!

All Replies (1)

more options

I forgot to add that I tried uninstalling Thunderbird and reinstalling it. No change.