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I have an exclamation mark on Firefox and this comes up jxxxx.xxxxxxx@ntlwporld.com is not verified

jennyhowell31
jennyhowell31
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Hi, My partner downloaded Firefox, but he typed my e-mail in wrong. Now I have an exclamation mark by the top right icon, and this message comes up: jxxxx.xxxxxxx@ntlwporld.com is not verified. Click to verify. I can't work out how to change this information, and so Firefox is not working properly. I tried uninstalling and installing again, but somehow it has remembered the wrong e-mail. Help!

Hi, My partner downloaded Firefox, but he typed my e-mail in wrong. Now I have an exclamation mark by the top right icon, and this message comes up: jxxxx.xxxxxxx@ntlwporld.com is not verified. Click to verify. I can't work out how to change this information, and so Firefox is not working properly. I tried uninstalling and installing again, but somehow it has remembered the wrong e-mail. Help!

Modified by James

All Replies (5)

FredMcD
FredMcD
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Where and what are you talking about? Where is this?

jennyhowell31
jennyhowell31 Question owner
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On the Firefox homepage, the top right hand icon. There is an exclamation mark by the 'verify your account' option

FredMcD
FredMcD
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What is your home page? What website?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure that you download and install Firefox from the Mozilla server and some third-party build from ans unknown source.

You can find the full version of the current Firefox release (43.0.4) in all languages and all operating systems here:

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB
jennyhowell31
jennyhowell31 Question owner
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Thanks for your help so far. I'm going to uninstall, close down my computer (again) and try to reinstall using the link above, and my new e-mail address. Maybe that will help it. Otherwise I'll send a screenshot :)