Unable to sign in to virginmedia email account
I've had a new SSD installed to replace my hard disc and when re-installing Thunderbird I cannot set up my virginmedia email account. I get a message "configuration could not be verified - is the username or password wrong?
My username and password are correct and I can sign into my email account via the virginmedia web page normally.
Any help would be appreciated.
Thanks
Chosen solution
Well Please follow this link https://support.mozilla.org/en-US/kb/cannot-receive-messages
if it is not work then this https://support.mozilla.org/en-US/questions/1042791
Give link so that you can easily find out your solutions by following steps
Read this answer in context 👍 1All Replies (4)
Please see below two knowlede base for sollution https://support.mozilla.org/en-US/kb/manual-account-configuration https://support.mozilla.org/en-US/kb/automatic-account-configuration
Finally managed to get the account set up in Thunderbird, but it will not retrieve emails. See attached picture for details of error message
Chosen Solution
Well Please follow this link https://support.mozilla.org/en-US/kb/cannot-receive-messages
if it is not work then this https://support.mozilla.org/en-US/questions/1042791
Give link so that you can easily find out your solutions by following steps
Thanks for your help guys. I deleted the account which Tbird helped me create as the default settings were wrong, and created an account manually in alignment with the settings given on the VirginMedia website.
All is now well - relief :)
Thank you :)