Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since the latest update (31.6.0) I can't get my mails (imap server)

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by thjacquet

thjacquet
thjacquet
more options

I had an update for Thunderbird today (31.6.0) and since then I can't retrieve my e-mails (imap server). I have other device on the same network, but using other mail clients, and there I can retrieve the mails. So I can only be Thunderbird... I do get an error message in the end ("server timeout") which can't be right as the other devices on the same network do get the messages.

I had an update for Thunderbird today (31.6.0) and since then I can't retrieve my e-mails (imap server). I have other device on the same network, but using other mail clients, and there I can retrieve the mails. So I can only be Thunderbird... I do get an error message in the end ("server timeout") which can't be right as the other devices on the same network do get the messages.

Modified by James

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

If you updated Thunderbird then it is possible that your firewall may not be recognising the updated verion.

Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version. I then have to close Thunderbird and access Norton. Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow.

If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.

thjacquet
thjacquet Question owner
more options

Hi Toad-Hall,

Thanks for replying. I checked and saw no entry in my firewall settings for a previous version of Thunderbird. But just to be sure, I've added a rule now. Unfortunately it didn't help... I even tried to completely disabling the firewall and still nothing... So I guess the firewall is not the problem. Thanks for trying to help !