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I newly installed firefox 6 keeps crashing even after re-install. safe-mode reboot.
My fire fox is always crashing no matter what site I go to and even with the fire help and crash report. I have tried to re-installed it at least 5 times and it still wont fix it.
Всички отговори (12)
In your subject you stated you had tried safe-mode however in the message it does not mention you have. There is a specific way to restart in safemode as it disables all addon/extensions not to be confused with plugins in order to troubleshoot the problem.
See:
Troubleshoot Firefox crashes (closing or quitting unexpectedly)
sorry if I didn't post that but I have already tried that and everything else in the support for crashes before I posted this.
-> press CTRL + SHIFT + ESC keys to open Task Manager -> Processes tab -> right-click firefox.exe and click End Process Tree -> close Task Manager
-> Start Firefox in Safe Mode by holding down SHIFT key while starting Firefox
- As an alternative method, by using Win + R key combination and enter one of the following in the Windows Run box:
- firefox -safe-mode
- "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode
- "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode
-> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode
Troubleshooting extensions and themes
Check and tell if its working.
nope still didn't work
Update your Firefox Plugins
Clear Cookies & Cache
Clear the Network Cache
Troubleshooting plugins
Check and tell if its working.
i have done all that and still no. and just fyi I am having to use chrome to read these since firefox crashes when i opens these.
Can you get some Crash Reports IDs ??
Location of Crash Reports
Also try this - Firefox Crashes
Check and tell if its working.
Променено на
nope not even that it crashes right before it opens the ID
Use Win + R key combination to open Windows Run box and type the following in Windows Run box:
- %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
A folder by the name of submitted will open -> Copy the Name of each file and Paste it here.
Submitted Crash Report
Report ID bp-af319919-20f0-44de-9e11-3f5412110820
Product:
Report:
Advanced Search Firefox 6.0 Crash Report [@ RtlDosApplyFileIsolationRedirection_Ustr ] Search Mozilla Support for Help ID: af319919-20f0-44de-9e11-3f5412110820 Signature: RtlDosApplyFileIsolationRedirection_Ustr
Details Modules Raw Dump Extensions Comments Correlations
Signature RtlDosApplyFileIsolationRedirection_Ustr
UUID af319919-20f0-44de-9e11-3f5412110820
Date Processed 2011-08-20 12:05:48.162611
Uptime 12
Last Crash 31 seconds before submission
Install Age 1.8 hours since version was first installed.
Install Time 2011-08-20 17:24:44
Product Firefox
Version 6.0
Build ID 20110811165603
Release Channel release
OS Windows NT
OS Version 6.1.7601 Service Pack 1
CPU x86
CPU Info AuthenticAMD family 16 model 2 stepping 3
Crash Reason EXCEPTION_STACK_OVERFLOW
Crash Address 0x77a9efa8
User Comments
App Notes AdapterVendorID: 1002, AdapterDeviceID: 95c5,
AdapterDriverVersion: 8.632.0.0
Processor Notes Priority Job; This dump is too long and has triggered the automatic truncation routine
EMCheckCompatibility True
Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
%SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 :
%SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 :
%SystemRoot%\system32\mswsock.dll
Adapter Vendor ID
Adapter Device ID
Bugzilla - Report this Crash
Crashing Thread
Frame Module Signature [Expand] Source
0 ntdll.dll RtlDosApplyFileIsolationRedirection_Ustr
1 ntdll.dll LdrpApplyFileNameRedirection
2 ntdll.dll LdrGetDllHandleEx
3 ntdll.dll LdrGetDllHandle
4 KERNELBASE.dll GetModuleHandleForUnicodeString
5 KERNELBASE.dll BasepGetModuleHandleExW
6 KERNELBASE.dll GetModuleHandleW
7 KERNELBASE.dll GetModuleHandleA
8 MS2011Helper.DLL MS2011Helper.DLL@0x6c9b
9 MS2011Helper.DLL MS2011Helper.DLL@0x6ece
10 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
11 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
12 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
13 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
14 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
15 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
16 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
17 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
18 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
19 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
20 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
21 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
22 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
23 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
24 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
25 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
26 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
27 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
28 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
29 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
30 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
31 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
32 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
33 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
34 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
35 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
36 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
37 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
38 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
39 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
40 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
41 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
42 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
43 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
44 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
45 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
46 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
47 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
48 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
49 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
50 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
51 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
52 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
53 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
54 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
55 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
56 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
57 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
58 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
59 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
60 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
61 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
62 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
63 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
64 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
65 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
66 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
67 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
68 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
69 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
70 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
71 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
72 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
73 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
74 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
75 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
76 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
77 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
78 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
79 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
80 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
81 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
82 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
83 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
84 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
85 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
86 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
87 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
88 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
89 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
90 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
91 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
92 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
93 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
94 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
95 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
96 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
97 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
98 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
99 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
100 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
493 xul.dll nsSocketTransportService::Run netwerk/base/src/nsSocketTransportService2.cpp:631
494 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:618
495 xul.dll nsThreadStartupEvent::Run xpcom/threads/nsThread.cpp:202
496 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:426
497 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122
498 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/crtsrc/threadex.c:348
499 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/crtsrc/threadex.c:326
500 kernel32.dll BaseThreadInitThunk
501 ntdll.dll __RtlUserThreadStart
502 ntdll.dll _RtlUserThreadStart
Променено на
Your post shows the item MS2011Helper.DLL repeated over and over. Searching to find the owning application/process of that .dll file, the are many references on the internet claiming it to be malware.
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