Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Learn More

Тази тема беше затворена и архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

trouble updating

  • 1 отговор
  • 0 имат този проблем
  • 2 изгледи
  • Последен отговор от James

Chris
Chris
more options

Duplicate thread, continue at /questions/1432649

I have trouble downloading the newest version because it says that Firefox has ended support for Windows 8 and Vista.

But I DO NOT USE THESE OLD VERSIONS - I DO USE WINDOWS 10 on this computer.

Could you please let me know how to fix this in plain english so I can easily do it myself - I am no computer wizzard.

Your help would be greatly appreciated. Please write your answer to my email account: [removed email from public] ,

Thank you, Chris

Duplicate thread, continue at [/questions/1432649] I have trouble downloading the newest version because it says that Firefox has ended support for Windows 8 and Vista. But I DO NOT USE THESE OLD VERSIONS - I DO USE WINDOWS 10 on this computer. Could you please let me know how to fix this in plain english so I can easily do it myself - I am no computer wizzard. Your help would be greatly appreciated. Please write your answer to my email account: [removed email from public] , Thank you, Chris

Променено на от James

Всички отговори (1)

James
James
  • Top 25 Contributor
  • Moderator
more options

Your useragent used to post this thread is Mozilla/5.0 (Windows NT 6.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0

The NT 6.0 is Windows Vista and Windows server 2008. The latest version to still support WindowsXP/Vista was 52.9.0esr.

The common reason for this is the Firefox user is running Firefox in Windows Compatibility mode for some reason. https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-windows-783d6dd7-b439-bdb0-0490-54eea0f45938#ID0EBH=Windows_10


Another possible reason in this case is due to manually changing the useragent. https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Also this is a support forum as nobody here does one on one support by phone chat or email so please return to this thread at https://support.mozilla.org/en-US/questions/1432664 ..edit: turns out you made a bit earlier thread at /questions/1432649

Променено на от James