can't send email, server verified as correct
I can not send email, worked fine until about a week ago. Have had technical support from my internet provider check it; Time Warner web mail is working correctly and can send email. They entered correct server name and port number into Thunderbird but I still can not send email out. I have tried all suggestions to fix this that I found on your support site.
I can not send email, worked fine until about a week ago. Have had technical support from my internet provider check it; Time Warner web mail is working correctly and can send email. They entered correct server name and port number into Thunderbird but I still can not send email out. I have tried all suggestions to fix this that I found on your support site.
Избрано решение
Change the Connection security on the outgoing server to none, and the authentication to' password, transmitted insecurely'.
https://support.mozilla.org/en-US/questions/1178040
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Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
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- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
Application Basics
Name: Thunderbird Version: 52.3.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170815040357 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) pop-server.woh.rr.com:110, trySTARTTLS, passwordCleartext
OUTGOING: , mail.twc.com:587, trySTARTTLS, passwordCleartext, true
account3:
INCOMING: account3, , (pop3) pop-server.woh.rr.com:110, trySTARTTLS, passwordCleartext
OUTGOING: , mail.twc.com:587, trySTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop-server.woh.rr.com:110, trySTARTTLS, passwordCleartext
OUTGOING: , mail.twc.com:587, plain, none, true
Crash Reports
Extensions
Lightning, 5.4.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.3.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: cd648b33-debc-438c-9b88-a2174d34341
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1507231583
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
plugins.update.notifyUser: true
print.printer_HP_Deskjet_1010_series.print_bgcolor: false
print.printer_HP_Deskjet_1010_series.print_bgimages: false
print.printer_HP_Deskjet_1010_series.print_colorspace:
print.printer_HP_Deskjet_1010_series.print_command:
print.printer_HP_Deskjet_1010_series.print_downloadfonts: false
print.printer_HP_Deskjet_1010_series.print_duplex: 0
print.printer_HP_Deskjet_1010_series.print_edge_bottom: 0
print.printer_HP_Deskjet_1010_series.print_edge_left: 0
print.printer_HP_Deskjet_1010_series.print_edge_right: 0
print.printer_HP_Deskjet_1010_series.print_edge_top: 0
print.printer_HP_Deskjet_1010_series.print_evenpages: true
print.printer_HP_Deskjet_1010_series.print_footercenter:
print.printer_HP_Deskjet_1010_series.print_footerleft: &PT
print.printer_HP_Deskjet_1010_series.print_footerright: &D
print.printer_HP_Deskjet_1010_series.print_headercenter:
print.printer_HP_Deskjet_1010_series.print_headerleft: &T
print.printer_HP_Deskjet_1010_series.print_headerright: &U
print.printer_HP_Deskjet_1010_series.print_in_color: true
print.printer_HP_Deskjet_1010_series.print_margin_bottom: 0.5
print.printer_HP_Deskjet_1010_series.print_margin_left: 0.5
print.printer_HP_Deskjet_1010_series.print_margin_right: 0.5
print.printer_HP_Deskjet_1010_series.print_margin_top: 0.5
print.printer_HP_Deskjet_1010_series.print_oddpages: true
print.printer_HP_Deskjet_1010_series.print_orientation: 0
print.printer_HP_Deskjet_1010_series.print_page_delay: 50
print.printer_HP_Deskjet_1010_series.print_paper_data: 1
print.printer_HP_Deskjet_1010_series.print_paper_height: 11.00
print.printer_HP_Deskjet_1010_series.print_paper_name:
print.printer_HP_Deskjet_1010_series.print_paper_size_type: 0
print.printer_HP_Deskjet_1010_series.print_paper_size_unit: 0
print.printer_HP_Deskjet_1010_series.print_paper_width: 8.50
print.printer_HP_Deskjet_1010_series.print_plex_name:
print.printer_HP_Deskjet_1010_series.print_resolution: 0
print.printer_HP_Deskjet_1010_series.print_resolution_name:
print.printer_HP_Deskjet_1010_series.print_reversed: false
print.printer_HP_Deskjet_1010_series.print_scaling: 1.00
print.printer_HP_Deskjet_1010_series.print_shrink_to_fit: false
print.printer_HP_Deskjet_1010_series.print_to_file: false
print.printer_HP_Deskjet_1010_series.print_unwriteable_margin_bottom: 0
print.printer_HP_Deskjet_1010_series.print_unwriteable_margin_left: 0
print.printer_HP_Deskjet_1010_series.print_unwriteable_margin_right: 0
print.printer_HP_Deskjet_1010_series.print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
security.sandbox.content.tempDirSuffix: {cf8e5762-653e-41a7-b2e0-3894a3d0d56c}
Graphics
GPU #1
Description: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1)
Vendor ID: 0x8086
Device ID: 0x2e32
RAM: Unknown
Drivers: igdumd64 igd10umd64 igdumd32 igd10umd32
Driver Version: 8.15.10.2702
Driver Date: 3-11-2013
Features
Direct2D: Blocked for your graphics card because of unresolved driver issues.
DirectWrite: true (10.0.15063.413)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.5
3.28.5
NSS Util
3.28.5
Избрано решение
Change the Connection security on the outgoing server to none, and the authentication to' password, transmitted insecurely'.
This solved my this problem when I had it in October, but it isn't working this time
If you still have RR server names I suggest you check TWC new server names and make the needed changes.
dstraight said
This solved my this problem when I had it in October, but it isn't working this time
As far as I can see, Spectrum hasn't changed the settings for the smtp outgoing server, so if it's not working now, it's possibly due to a Spectrum malfunction (examples), or maybe you have a security program scanning outgoing mail that has suddenly become incompatible with a recent TB update. To see if it's the latter, start in Windows safe mode (Shift+Restart) and try sending with TB.
I tried sending an email in safe mode and got the same error message