Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

An unwanted toolbar showed up in Firefox. How do I get rid of it?

more options

I was looking for restaurant menu and this shop at home.com toolbar installs itself. How do I get rid of it? I hid it by clicking on view ---> toolbars ----> unchecking shop at home, but I want to permanently delete it.

I was looking for restaurant menu and this shop at home.com toolbar installs itself. How do I get rid of it? I hid it by clicking on view ---> toolbars ----> unchecking shop at home, but I want to permanently delete it.

Chosen solution

You can check for recently installed suspicious or unknown extensions.

See also:


Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 👍 0

All Replies (3)

more options

Seçilmiş Həll

You can check for recently installed suspicious or unknown extensions.

See also:


Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

Usually a toolbar is generated by an extension. Try disabling or removing ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • 3-bar menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Can you track it down?

If the Remove button is missing, typically this means the extension was installed externally, and in most cases, there is a way to remove it from the Windows Control Panel, Add/Remove Programs. Clicking the "Installed on" column heading to group by date is useful to see items that arrived, perhaps unannounced, as part of a bundle.

more options

Thanks guys. I was able to successfully uninstall the toolbar.