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FireFox won't finish downloading/installing

  • 2 cavab
  • 9 have this problem
  • 6 views
  • Last reply by cor-el

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I have been trying to download FireFox for the past two or three hours. I am using Windows XP Pro. A box pops up that says... "you're about to enjoy the very latest in speed," etc and near the bottom is a progress bar that has downloading/installing. These green bars scroll by like its trying to download and then they stop and the little green bars start one by one like it is finally downloading. On the last try, i had about 12-15 little green bars and then... they start scrolling again.... never making it over to the "install" part.... HELP!!! I have used Firefox on a previous computer but for the life of me I can't get it installed on this one.

I have been trying to download FireFox for the past two or three hours. I am using Windows XP Pro. A box pops up that says... "you're about to enjoy the very latest in speed," etc and near the bottom is a progress bar that has downloading/installing. These green bars scroll by like its trying to download and then they stop and the little green bars start one by one like it is finally downloading. On the last try, i had about 12-15 little green bars and then... they start scrolling again.... never making it over to the "install" part.... HELP!!! I have used Firefox on a previous computer but for the life of me I can't get it installed on this one.

All Replies (2)

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Hello TWBallard, Can i have screenshot of your explanation and the link you are using to download it,So that we may try to solve your issue.BTW did you check weather the problem is with your network! Thanks, Dyvik.

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Use the full version of the Firefox installer instead of the small stub that requires internet access.

Download and save the full Firefox installer to the desktop and start the installation with a double-click on the desktop icon.

You can find the full version of the current Firefox 26.0 release in all languages and for all Operating Systems here: