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Cannot Log In to AT&T after update to Firefox 14.01. Chrome OK

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  • Last reply by Oldal

Oldal
Oldal
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After updating Firefox from 13.01 to 14.01, I cannot log into my AT&T account. The log in web page loads normally, but when I fill the name & password fields and enter, it returns to the entry page, no error message, blank fields. 13.01 worked as it should and so does Chrome. 

Hope you can help me with this!

Al

After updating Firefox from 13.01 to 14.01, I cannot log into my AT&T account. The log in web page loads normally, but when I fill the name & password fields and enter, it returns to the entry page, no error message, blank fields. 13.01 worked as it should and so does Chrome. Hope you can help me with this! Al

Chosen solution

This can be caused by corrupted cookies.

Read this answer in context 👍 1

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

2. If needed, delete the site's cookies here (this will log you out)

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Seçilmiş Həll

This can be caused by corrupted cookies.

Oldal
Oldal Question owner
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Clearing the cache solved the problem. Thank you very much! I was about to reload 13.01. Al