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have downloaded the new version numerous times. it keeps telling me I'm still using 3.6 -- HELP

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  • Last reply by Tim

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I have OFTEN received the message that I am running on version 3.6 (Firefox) and should update to 7.xx (can't remember). I have downloaded the new version, my computer message says "download completed". Then a week or two later I am told I'm running on "old" version 3.6 and should upgrade. I've played this game m-a-n-y times. What more do I need to do??

I have OFTEN received the message that I am running on version 3.6 (Firefox) and should update to 7.xx (can't remember). I have downloaded the new version, my computer message says "download completed". Then a week or two later I am told I'm running on "old" version 3.6 and should upgrade. I've played this game m-a-n-y times. What more do I need to do??

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Please go to http://www.mozilla.org/en-US/firefox/new/ and click the Firefox - Free Download button. Save the file to your desktop.

Close Firefox Run the downloaded installer Open Firefox

You will now be running the latest version.