Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why my Sync Key is not being accepted?

  • 3 cavab
  • 3 have this problem
  • 10 views
  • Last reply by Xircal

more options

I first setup my old computer a Firefox Sync key, it was my first time to receive a Sync key. 3 months and I reformatted my pc because of data loss but my Sync key is stored in my other partitioned drive and when I setup my Firefox Sync, the Sync key is not accepted. How can this be? Is my old sync key expired? Is it changed? I'm not notified in my email. Can I still get my personal info that my Sync key had?

I first setup my old computer a Firefox Sync key, it was my first time to receive a Sync key. 3 months and I reformatted my pc because of data loss but my Sync key is stored in my other partitioned drive and when I setup my Firefox Sync, the Sync key is not accepted. How can this be? Is my old sync key expired? Is it changed? I'm not notified in my email. Can I still get my personal info that my Sync key had?

Chosen solution

See: Firefox Sync troubleshooting and tips

If all else fails, follow instructions in this article: Replace your Sync information

Read this answer in context 👍 0

All Replies (3)

more options

Seçilmiş Həll

See: Firefox Sync troubleshooting and tips

If all else fails, follow instructions in this article: Replace your Sync information

more options

solved, but I guess I gotta re login everything.... thanks,

more options

You're welcome.