Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

popup blocker keeps losing my "exceptions" to websites. every day I have to go back in and enter the exceptions. This has only happened with the last two Firefox versions.

  • 1 cavab
  • 12 have this problem
  • 2 views
  • Last reply by cor-el

more options

I go to "tools" then popup blocker "exceptions". (I have the block popups checked.) When I enter "www.paypal.com" and add it in, everything is OK for about 12 hours (or less). I will check to see if the exception is still there within 12 hours and there is nothing in my exceptions. I have added as many as three exceptions entered only to have them all disappear within a few hours. This severely cramps my attempt to print shipping labels on the PayPal website. I thought this latest version of Firefox cured the issue, but it did not.

I go to "tools" then popup blocker "exceptions". (I have the block popups checked.) When I enter "www.paypal.com" and add it in, everything is OK for about 12 hours (or less). I will check to see if the exception is still there within 12 hours and there is nothing in my exceptions. I have added as many as three exceptions entered only to have them all disappear within a few hours. This severely cramps my attempt to print shipping labels on the PayPal website. I thought this latest version of Firefox cured the issue, but it did not.

All Replies (1)

more options

Make sure that you do not use Delete browsing, search and download history on Firefox to clear the "Site Preferences"

Clearing "Site Preferences" in "Clear Recent History" will remove exceptions that are stored in content-prefs.sqlite (site specific settings for zoom) and permissions.sqlite (exceptions for images, cookies, pop-ups, software; Tools > Page Info > Permissions) in the Profile Folder.

The password exceptions (Tools > Options > Security: Passwords: Show Passwords) are also removed from signons.sqlite.