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Distorted Attachment

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  • Last reply by david

bdratty
bdratty
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Sent out an email with two attachment photos to 250 of my clients. What is going on? One of the attachments is all distorted. I have a copy of the problem BUT You don't provide for any attachment?? Now I look like a dumb fool sending out 250 distorted pictures!! PLEASE HELP. Send me a link and I'll send you a sample photo. Brian

Sent out an email with two attachment photos to 250 of my clients. What is going on? One of the attachments is all distorted. I have a copy of the problem BUT You don't provide for any attachment?? Now I look like a dumb fool sending out 250 distorted pictures!! PLEASE HELP. Send me a link and I'll send you a sample photo. Brian
Attached screenshots

All Replies (3)

Matt
Matt
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  • Top 10 Contributor
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Disable you outgoing email scanning in your antivirus. That would be the most common cause of incomplete encoding of images as attachments.

Do you see an issue with what is in your sent folder?

Helpful?

bdratty
bdratty Question owner
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Thank you Matt for your comment. How could I do any of what you said? I have no idea 'Disable' your outgoing email scanning in your antivirus.?? You folks don't have a fix for this problem? Thanks, Brian

Helpful?

david
david
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What @matt is stating is that this issue is not caused by Thunderbird, which does not intercede on attachments. If you are using an antivirus product, see if it has options to allow email to pass through.

Helpful?

Sual ver

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