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Ring history videos no longer download

  • 4 cavab
  • 1 has this problem
  • 19 views
  • Last reply by wdponik

wdponik
wdponik
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Just recently I cannot download and watch the history videos from Ring. It used to work on Firefox and it still works on Microsoft Edge. What changed?

Just recently I cannot download and watch the history videos from Ring. It used to work on Firefox and it still works on Microsoft Edge. What changed?

All Replies (4)

zeroknight
zeroknight
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Do you see any error messages in the Web Console (Ctrl+Shift+K)?

Does it still happen in Troubleshoot Mode?

wdponik
wdponik Question owner
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I get the following messages in Web Console:

Uncaught (in promise) TypeError: l[n.transportId] is undefined 

   NextJS 46

WebRTC: ICE failed, see about:webrtc for more details

zeroknight
zeroknight
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You can visit about:webrtc in the address bar for more details of the error.

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

wdponik
wdponik Question owner
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I refreshed my profile- did not fix the problem.