Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Account Recovery

  • 1 cavab
  • 0 have this problem
  • 2 views
  • Last reply by Paul

more options

My phone was in middle of crashing so I got a back up plan with Goog one , however they lost almost everything. Lost passwords etc. Had to reset my Firefox password, didn't have my account recovery key before, lost with Goog, now I have found my Account Recovery key returned, couldn't find anywhere in my account that shows where to enter the Key to recover saved data in Firefox, clicked on forgot password after trying my real password to no avail. Where do I enter recovery key. Email I got MozillaFirefox only said I can now use Mozzila Support said nothing about account recovery. Thank you

My phone was in middle of crashing so I got a back up plan with Goog one , however they lost almost everything. Lost passwords etc. Had to reset my Firefox password, didn't have my account recovery key before, lost with Goog, now I have found my Account Recovery key returned, couldn't find anywhere in my account that shows where to enter the Key to recover saved data in Firefox, clicked on forgot password after trying my real password to no avail. Where do I enter recovery key. Email I got MozillaFirefox only said I can now use Mozzila Support said nothing about account recovery. Thank you

All Replies (1)

more options

Hi Douglas

Firefox Sync is designed to sync data between copies of Firefox and is not an online backup.

When you used the "lost password" process for your Firefox Account, you would have deleted any data currently in sync between copies of Firefox.