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main Thunderbird email accnt is unable to fetch new emails with password error -will not accept a change of password in TBird.

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  • 1 has this problem
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  • Last reply by Matt

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I'm able to send email from my primary Thunderbird accnt but unable to get new emails due to password error -will not accept the change password in TBird. FYI - Account setting shows Outgoing server is SMTP - and POP in Local Directory??? All other 3 email accnts send & rcv okay – I have same password in all 4 account in Earthlink webmail and all appear okay there. Just not sure what has changed to cause this. . . [email removed from public] LP

I'm able to send email from my primary Thunderbird accnt but unable to get new emails due to password error -will not accept the change password in TBird. FYI - Account setting shows Outgoing server is SMTP - and POP in Local Directory??? All other 3 email accnts send & rcv okay – I have same password in all 4 account in Earthlink webmail and all appear okay there. Just not sure what has changed to cause this. . . [email removed from public] LP

Modified by James

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Password errors are usually not password errors. Thunderbird largely assumes a connectivity problem is a password problem.

Please post the Mail and news account information from the more troubleshooting information on the help menu.