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Email Downloading Question

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  • 1 has this problem
  • 4 views
  • Last reply by Matt

robert204
robert204
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Hi, I have an email from December 22, 2018 that does not show up in the main register. However, if I conduct a search, a snippet from the email will show. I click on the email subject but it says there is nothing to download. This is the case for several hundred other emails from 2018 - 2019. Please help!

Hi, I have an email from December 22, 2018 that does not show up in the main register. However, if I conduct a search, a snippet from the email will show. I click on the email subject but it says there is nothing to download. This is the case for several hundred other emails from 2018 - 2019. Please help!

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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perhaps the search index contains emails that no longer exist.

https://support.mozilla.org/en-US/kb/rebuilding-global-database