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I just downloaded thunderbird, ran install and when I tried to open it

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I just downloaded thunderbird, ran install and when I tried to open it, it said I have no profile. why didn't the wizard ask me to set up a profile. what do I do now?

I just downloaded thunderbird, ran install and when I tried to open it, it said I have no profile. why didn't the wizard ask me to set up a profile. what do I do now?

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What operating system are you on?

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Windows 7, 64 bit professional

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Okay, hopefully someone who knows that operating system can step in. I'm on Linux, so I can only guess what to do on your side.

See the following for information on creating a profile:

https://support.mozilla.org/en-US/kb/using-multiple-profiles

To summarize:

In Terminal run: "thunderbird -ProfileManager" Click on "Create Profile" Name it: default Use the default folder location. Tick "Don't ask at start up" And finally click "Start Thunderbird"

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So, when I try to open Thunderbird I get the message about a profile and it closes. All I get otherwise is a DOS screen. I can easily put my Seamonkey profile in but I don't see a way to do it in windows explorer files.

Again, I'm not sure why the wizard did nothing to help me set up the program.

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Yea, it's weird.

One possibility is that it's choking on something. Check to see if a profile doesn't already exist.

See the following link on how to find it:

https://www.arysontechnologies.com/updates/find-thunderbird-profile-location-windows/

If there is a profile under the Thunderbird directory, make sure Thunderbird isn't still running in the background, and then move the contents of that folder to a backup location.

Then restart Thunderbird.

Modified by Robert Spencer