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Has stopped working and can't remove to reinstall

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  • Last reply by Scribe

greenfinch65
greenfinch65
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Firefox stopped working at the beginning of the week. Click on icon and nothing happens. Thought I'd try uninstalling the programme but it doesn't allow me to do that. If I attempt to download a new version it tells me that Firefox is already running but I can't see where

Firefox stopped working at the beginning of the week. Click on icon and nothing happens. Thought I'd try uninstalling the programme but it doesn't allow me to do that. If I attempt to download a new version it tells me that Firefox is already running but I can't see where

Chosen solution

Hi, try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. With Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer.

Now delete the Firefox installation folder which should be in one of the following locations -

C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox

You can now double click the file you previously downloaded to install Firefox.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

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All Replies (1)

Scribe
Scribe
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Seçilmiş Həll

Hi, try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. With Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer.

Now delete the Firefox installation folder which should be in one of the following locations -

C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox

You can now double click the file you previously downloaded to install Firefox.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!