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Something happened today when we opened our email that said we had to create a new account or use existing so of course we chose existing. Entered the name, email address, and password. When It came back up all of our sub folders were gone.

Something happened today when we opened our email that said we had to create a new account or use existing so of course we chose existing. Entered the name, email address, and password. When It came back up all of our sub folders were gone.

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Please follow the instructions in this article: Recovering a profile that suddenly disappeared