Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 cavab
  • 1 has this problem
  • 4 views
  • Last reply by John99

more options

I can no longer use firefox because it crashes so often - multiple times. I've opened in safe mode and it crashes, and I've done (what I believe to be) a clean reinstall. Any help appreciated. It doesn't matter what application I'm using but I have noticed if there is video involved (youtube or other) it will definitely crash. Any help appreciated

I can no longer use firefox because it crashes so often - multiple times. I've opened in safe mode and it crashes, and I've done (what I believe to be) a clean reinstall. Any help appreciated. It doesn't matter what application I'm using but I have noticed if there is video involved (youtube or other) it will definitely crash. Any help appreciated

All Replies (1)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.