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lost red X, back arrow and all icons on menu bar

  • 8 cavab
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

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Everything is whited out on menu bar (no icons are visible), there is no Red X, or back arrow visible. The X is very faint and blue when I place the cursor over the spot where it is located. I can get out by placing the cursor where the arrow or back button should be and clicking, but nothing is visible. Everything shows when I use Explorer. I am using Windows 8.1.

Everything is whited out on menu bar (no icons are visible), there is no Red X, or back arrow visible. The X is very faint and blue when I place the cursor over the spot where it is located. I can get out by placing the cursor where the arrow or back button should be and clicking, but nothing is visible. Everything shows when I use Explorer. I am using Windows 8.1.

All Replies (8)

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

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bbrownbs9 said

Everything is whited out on menu bar (no icons are visible), there is no Red X, or back arrow visible. The X is very faint and blue when I place the cursor over the spot where it is located. I can get out by placing the cursor where the arrow or back button should be and clicking, but nothing is visible. Everything shows when I use Explorer. I am using Windows 8.1.

Your solution did not solve the problem.

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Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

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Unable to find Microsoft Paint but I placed print screen on Word. Not sure how to send this to you.

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Just found paint and attached it.

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Did you try to disable OMTC (OffMainThreadCompositing)?

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled
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Yes, I disabled "Use hardware acceleration when available", rebooted without any change.

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