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I am unable to complete an update to Firefox. The process begins but does not complete.

juliehocking
juliehocking
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I have gone through the process of asking Mozilla to update my firefox. It begins to run, and after about 10 minutes, I quit.

Shockwave has not been working very well for me lately, would this be part of the problem?

I have gone through the process of asking Mozilla to update my firefox. It begins to run, and after about 10 minutes, I quit. Shockwave has not been working very well for me lately, would this be part of the problem?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try this:

juliehocking
juliehocking Question owner
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I downloaded by clicking on the link provided. Firefox Setup 33.1.1.exe appears in the download queue.

I click to open, a little blue circle appears , then quickly goes away.

Nothing else happens.