Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is opening websites and suggesting I download add-ons that I don't trust.

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه rtmjr

rtmjr
rtmjr
more options

Since I updated a few weeks ago Firefox keeps randomly opening browser windows and prompting me to download something called "playmediaplayer" and suggesting I update Java to the latest version. In the past Firefox suggested I disable Java because it was a security risk. Also I have been getting a ton of pop-ups on every website I go to with the exception of secure banking sites. I am concerned that Firefox is not as secure as it should be or used to be. It is sick with pop-ups and ad's.

Since I updated a few weeks ago Firefox keeps randomly opening browser windows and prompting me to download something called "playmediaplayer" and suggesting I update Java to the latest version. In the past Firefox suggested I disable Java because it was a security risk. Also I have been getting a ton of pop-ups on every website I go to with the exception of secure banking sites. I am concerned that Firefox is not as secure as it should be or used to be. It is sick with pop-ups and ad's.

الحل المُختار

hello, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

الحل المُختار

hello, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

rtmjr
rtmjr صاحب السؤال
more options

Thanks for replying. I found a skin that I hadn't installed and a web experience add on that I hadn't installed and the Java application was enabled with automatic updates enabled. The kids use this computer so I suppose they were clicking on anything. I have had problems with toolbars in the past.