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Windows 7 restarts in a guest profile after updating to Firefox 15.0.1

  • 1 (رد واحد)
  • 2 have this problem
  • 4 views
  • آخر ردّ كتبه User6u65t

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Win 7 64-bit works normally after installing the FF 15.0.1 update. But when I quit and restart, Win 7 uploads to a guest profile (and a totally new empty desktop). I had to go into Win safe mode and do a recovery (i.e. a point before the FF update) to get back to my original profile with all the usual files and documents. This has happened 3 times. Any advice or assistance is much appreciated.

Win 7 64-bit works normally after installing the FF 15.0.1 update. But when I quit and restart, Win 7 uploads to a guest profile (and a totally new empty desktop). I had to go into Win safe mode and do a recovery (i.e. a point before the FF update) to get back to my original profile with all the usual files and documents. This has happened 3 times. Any advice or assistance is much appreciated.

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I had the same problem. Went through a lot to try and get my profile back. Now it just happened again when updating 15.0.1 to 16.0.1.