Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

vpn issue

kc4gia1
kc4gia1
more options

I recently replaced my android tablet and when trying to activate the vpn it is asking me for my credit card info as if I was signing up for the first time. I have tried to make sure the old tablet was removed from my account. This is the same model though. I'm already paying the monthly fee. I'm not sure how to get this working.

Thanks for any help.

I recently replaced my android tablet and when trying to activate the vpn it is asking me for my credit card info as if I was signing up for the first time. I have tried to make sure the old tablet was removed from my account. This is the same model though. I'm already paying the monthly fee. I'm not sure how to get this working. Thanks for any help.

الحل المُختار

Hello!

Go to vpn.mozilla.org on the new device and simply sign in to the Firefox account you used with your Mozilla VPN subscription and it will automatically add it to your devices. Then the application should work normally. You can have up to 5 devices on a single subscription.

I hope this helps!

Read this answer in context 👍 0

All Replies (1)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
more options

الحل المُختار

Hello!

Go to vpn.mozilla.org on the new device and simply sign in to the Firefox account you used with your Mozilla VPN subscription and it will automatically add it to your devices. Then the application should work normally. You can have up to 5 devices on a single subscription.

I hope this helps!