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I cannot add a new email account even after following "help" page instructions.

  • 2 (ردّان اثنان)
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  • آخر ردّ كتبه christ1

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I am trying to add a new email account. I am a programmer, and have been using thunderbird for a looonnnngggg time. Now it cannot do (add an account) what I have done many times before? I went to the "help" page, here: https://support.mozilla.org/en-US/kb/automatic-account-configuration.

The "help" page says: "....add a new email account (using File > New > Existing Mail Account… or via the Account Settings)."

Clicking on the "File > New > Existing Mail Account" and "File > New > Other Accounts" menu options do absolutely nothing!

Also, doing this did absolutely nothing" "Another way to add a new account is to click on an existing account name (the displayed email address). Under the "Accounts" heading there are two options: "View settings for this account" and "Create a new account". Under "Create a new account", click "Email" to display the dialog box shown below."

I am using 52.4.0 (64 bit).


So, now what?


Paul

I am trying to add a new email account. I am a programmer, and have been using thunderbird for a looonnnngggg time. Now it cannot do (add an account) what I have done many times before? I went to the "help" page, here: https://support.mozilla.org/en-US/kb/automatic-account-configuration. The "help" page says: "....add a new email account (using File > New > Existing Mail Account… or via the Account Settings)." Clicking on the "File > New > Existing Mail Account" and "File > New > Other Accounts" menu options do absolutely nothing! Also, doing this did absolutely nothing" "Another way to add a new account is to click on an existing account name (the displayed email address). Under the "Accounts" heading there are two options: "View settings for this account" and "Create a new account". Under "Create a new account", click "Email" to display the dialog box shown below." I am using 52.4.0 (64 bit). So, now what? Paul

All Replies (2)

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The problem has been fixed!

The Thunderbird program had decided to go on vacation and was not responding to any requests to get mail or the above mentioned problems. Sorry for wasting your time.

Paul

Feel free to delete this from the KB.

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Feel free to delete this from the KB.

Please mark your topic as 'Solved'. Thank you.