Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

YouTube will not load videos

  • 2 (ردّان اثنان)
  • 3 have this problem
  • 2 views
  • آخر ردّ كتبه JMS007

more options

Windows 10 Pro, 1709, 16299.192, Firefox 58.0.1 (64-bit). As of 02/03/2018, YouTube will not load videos. It just shows a spinning circle on a black screen. It will run in Safe Mode so I ended up doing a refresh and deleting all add-ons. But after the refresh and with no add-ons reinstalled, YouTube would still not load a video. YouTube works fine on Chrome.

Windows 10 Pro, 1709, 16299.192, Firefox 58.0.1 (64-bit). As of 02/03/2018, YouTube will not load videos. It just shows a spinning circle on a black screen. It will run in Safe Mode so I ended up doing a refresh and deleting all add-ons. But after the refresh and with no add-ons reinstalled, YouTube would still not load a video. YouTube works fine on Chrome.

الحل المُختار

You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting to make the change effective.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Read this answer in context 👍 1

All Replies (2)

more options

الحل المُختار

You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting to make the change effective.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

more options

This actually worked! Although I'm still very curious why those settings (Use recommended performance settings & Use hardware acceleration when available), seemed to work fine for months and months up until 02/03/2018. Maybe a recent version tweak? In any event, I'm back in business. Many thanks Cor-El!