Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 57: Problem with playback of video: Distorted colors , reoccurs after refresh and restart of Firefox

  • 2 (ردّان اثنان)
  • 32 have this problem
  • 18 views
  • آخر ردّ كتبه Eric.Schwab

Eric.Schwab
Eric.Schwab
more options

I have the same Problem as described in the Question 'Firefox 57: Problem with playback of video: Distorted colors'.

Aftre doing a REFRESH (as suggested in the solution to the above question) Firefox starts ok and the video is playing correctly.

When I close Firefox and start it again, the problem is back again. Doing again a 'REFRESH' solves the problem - until in close Firefox and start it again.

I have the same Problem as described in the Question 'Firefox 57: Problem with playback of video: Distorted colors'. Aftre doing a REFRESH (as suggested in the solution to the above question) Firefox starts ok and the video is playing correctly. When I close Firefox and start it again, the problem is back again. Doing again a 'REFRESH' solves the problem - until in close Firefox and start it again.

الحل المُختار

Updating the Driver for the graphics card resolved the issue.

If you are interested in details: Originally Reported Information from Device Manager: AMD Radeon - R7 M265DX - Driver Version: 13.350.1009.1001

Driver update from the Device Manager came back with the message: "Installed driver is the newest one"

Update with the AMD updater done, now Device Manager reports: AMD Radeon - R7 M260 - Driver Version: 21.19.519.2

and NO, I did not change any HW.

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, we have heard about the problem from a couple of other users with an amd graphics card and older drivers as well. can you see if there's an update driver available for your device at http://support.amd.com/en-us/download?

Eric.Schwab
Eric.Schwab صاحب السؤال
more options

الحل المُختار

Updating the Driver for the graphics card resolved the issue.

If you are interested in details: Originally Reported Information from Device Manager: AMD Radeon - R7 M265DX - Driver Version: 13.350.1009.1001

Driver update from the Device Manager came back with the message: "Installed driver is the newest one"

Update with the AMD updater done, now Device Manager reports: AMD Radeon - R7 M260 - Driver Version: 21.19.519.2

and NO, I did not change any HW.