Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't download firefox

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 6 views
  • آخر ردّ كتبه cor-el

iashy1964
iashy1964
more options

Had to uninstall FF, now when I try to download I get the message: Your FireFox profile can't be loaded. It may be missing or inaccessible.

Had to uninstall FF, now when I try to download I get the message: Your FireFox profile can't be loaded. It may be missing or inaccessible.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

There is a support article about this problem: How to run Firefox when your profile is missing or inaccessible.

Does that help?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you manually remove the Firefox profile folder in "AppData\Roaming"?

If you did then remove the profiles.ini file as well.

You can find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: ~/Library/Application Support/Firefox/
  • Linux: ~/.mozilla/firefox/