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Why doesn't the Mozilla support website work right in Firefox?

  • 7 ردود
  • 2 have this problem
  • 2 views
  • آخر ردّ كتبه MarjaE

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If I'm searching for solutions to problems elsewhere, and I try to command-click or right-click on one result to look at it in a new tab, it opens in the same tab. If I try to return to my search, I lose my search.

Breaking "open in new tab" is annoying.

Breaking "back" is ridiculous, and the combination makes searching through solutions impractical.

Is there some way to get this website to work right in Firefox?

If I'm searching for solutions to problems elsewhere, and I try to command-click or right-click on one result to look at it in a new tab, it opens in the same tab. If I try to return to my search, I lose my search. Breaking "open in new tab" is annoying. Breaking "back" is ridiculous, and the combination makes searching through solutions impractical. Is there some way to get this website to work right in Firefox?

All Replies (7)

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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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So you want me to remove all my accessibility fixes...?

Safari doesn't support the same accessibility fixes, so I don't usually use it, but I can test things without removing my accessibility fixes from Firefox. It shows the exact same behavior, which suggests that this is a bug in the website, not in Firefox.

Modified by MarjaE

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Hi Marja

Is this on the search result page of this forum?

Easiest would be to use a mouse with a clickable scroll button. Then you can middle-click a link to always open this link in a new tab.

For the forum search result page you can add a target attribute to the thread title to open a link in a new tab by using a bookmarklet. Clicking the thread content still opens in the same tab.

javascript:{var e=document.querySelectorAll("#search-results .result h3 > a"),i,E;
for(i=0;E=e[i];i++){E.setAttribute("target", "_blank");}}void(0);

Create a new bookmark and paste the JavaScript bookmarklet code in its location field or evaluate the code via the command line of the Web Console (Firefox menu button or Tools > Web Developer).


See also:

For links opened via JavaScript you can look at this pref:

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

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I can't use scroll wheels, but I have the bottom mouse button set to open in a new tab, that wasn't working before, but is working now. I haven't changed anything so don't know why it's working now.

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It's still erratic.

I'm also trying to search for solutions for when Firefox loads blank pages, but searching for "blank pages" doesn't yield articles with blank, let alone with the whole phrase.

And having to start over after checking each article doesn't help.

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For what problem are you trying to find a solution?

If it usually not easy to figure out what search terms to use to come up with results related to your problem.

There are articles about loading pages.

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I am trying to get this site, support.mozilla.org, to work in Firefox. It loads, but it has other bugs which make it hard to use to solve problems:

First, searches yield results which don't contain the search terms and search phrases, which makes it harder to find results which do.

Second, as in my original post, "if I try to command-click or right-click on one result to look at it in a new tab, it opens in the same tab. If I try to return to my search, I lose my search."

Modified by MarjaE