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i can not save messages to the sent folder, there is a padlock symbol over the file name

  • 3 ردود
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه peterfwallis

peterfwallis
peterfwallis
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the Thunderbird mail engine has stopped saving emails to the sent folder, when i checked the sent folder it had a padlock symbol over the beginning of the file file. and a error came up saying 'error copying to sent folder'

the Thunderbird mail engine has stopped saving emails to the sent folder, when i checked the sent folder it had a padlock symbol over the beginning of the file file. and a error came up saying 'error copying to sent folder'

الحل المُختار

The padlock, which has been there always, indicated the account uses a secure connection.

Now

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?

Please post back with this information and any other questions you might have.

Read this answer in context 👍 0

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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الحل المُختار

The padlock, which has been there always, indicated the account uses a secure connection.

Now

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?

Please post back with this information and any other questions you might have.

peterfwallis
peterfwallis صاحب السؤال
more options

Matt 

. thunderbird is not in safe mode

. i am using Avast free anti-virus version 10.3.2225 . i am using gmail . i am using mozilla firefox

Matt i had to delete the last few line of the trouble shooting lines as it exceeded the 10,000 characters of content.

Peter 


 Application Basics

   Name: Thunderbird
   Version: 31.7.0
   User Agent: Mozilla/5.0 (Windows NT 5.1; rv:31.0) Gecko/20100101 Thunderbird/31.7.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150507114201
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) pop.tiscali.co.uk:110, plain, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account3:
     INCOMING: account3, , (pop3) pop.tiscali.co.uk:110, plain, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.7.0
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 8f1b4b49-2aff-4aa9-ae3f-c8f9a7606bc
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1439477733
     places.history.expiration.transient_current_max_pages: 23447
     places.history.expiration.transient_optimal_database_size: 40199126
     plugin.importedState: true
     print.print_printer: Brother DCP-165C Printer
     print.printer_Brother_DCP-165C_Printer.print_bgcolor: false
     print.printer_Brother_DCP-165C_Printer.print_bgimages: false
     print.printer_Brother_DCP-165C_Printer.print_colorspace:
     print.printer_Brother_DCP-165C_Printer.print_command:
     print.printer_Brother_DCP-165C_Printer.print_downloadfonts: false
     print.printer_Brother_DCP-165C_Printer.print_duplex: -1003225088
     print.printer_Brother_DCP-165C_Printer.print_edge_bottom: 0
     print.printer_Brother_DCP-165C_Printer.print_edge_left: 0
     print.printer_Brother_DCP-165C_Printer.print_edge_right: 0
     print.printer_Brother_DCP-165C_Printer.print_edge_top: 0
     print.printer_Brother_DCP-165C_Printer.print_evenpages: true
     print.printer_Brother_DCP-165C_Printer.print_footercenter:
     print.printer_Brother_DCP-165C_Printer.print_footerleft: &PT
     print.printer_Brother_DCP-165C_Printer.print_footerright: &D
     print.printer_Brother_DCP-165C_Printer.print_headercenter:
     print.printer_Brother_DCP-165C_Printer.print_headerleft: &T
     print.printer_Brother_DCP-165C_Printer.print_headerright: &U
     print.printer_Brother_DCP-165C_Printer.print_in_color: true
     print.printer_Brother_DCP-165C_Printer.print_margin_bottom: 0.5
     print.printer_Brother_DCP-165C_Printer.print_margin_left: 0.5
     print.printer_Brother_DCP-165C_Printer.print_margin_right: 0.5
     print.printer_Brother_DCP-165C_Printer.print_margin_top: 0.5
     print.printer_Brother_DCP-165C_Printer.print_oddpages: true
     print.printer_Brother_DCP-165C_Printer.print_orientation: 0
     print.printer_Brother_DCP-165C_Printer.print_page_delay: 50
     print.printer_Brother_DCP-165C_Printer.print_pagedelay: 500
     print.printer_Brother_DCP-165C_Printer.print_paper_data: 9
     print.printer_Brother_DCP-165C_Printer.print_paper_height: 11.00
     print.printer_Brother_DCP-165C_Printer.print_paper_name:
     print.printer_Brother_DCP-165C_Printer.print_paper_size_type: 0
     print.printer_Brother_DCP-165C_Printer.print_paper_size_unit: 1
     print.printer_Brother_DCP-165C_Printer.print_paper_width: 8.50
     print.printer_Brother_DCP-165C_Printer.print_plex_name:
     print.printer_Brother_DCP-165C_Printer.print_resolution: -1032847360
     print.printer_Brother_DCP-165C_Printer.print_resolution_name:
     print.printer_Brother_DCP-165C_Printer.print_reversed: false
     print.printer_Brother_DCP-165C_Printer.print_scaling: 0.60
     print.printer_Brother_DCP-165C_Printer.print_shrink_to_fit: false
     print.printer_Brother_DCP-165C_Printer.print_to_file: false
     print.printer_Brother_DCP-165C_Printer.print_unwriteable_margin_bottom: 0
     print.printer_Brother_DCP-165C_Printer.print_unwriteable_margin_left: 0
     print.printer_Brother_DCP-165C_Printer.print_unwriteable_margin_right: 0
     print.printer_Brother_DCP-165C_Printer.print_unwriteable_margin_top: 0
     print.printer_Microsoft_Office_Document_Image_Writer.print_bgcolor: false
     print.printer_Microsoft_Office_Document_Image_Writer.print_bgimages: false
     print.printer_Microsoft_Office_Document_Image_Writer.print_command:
     print.printer_Microsoft_Office_Document_Image_Writer.print_downloadfonts: false
     print.printer_Microsoft_Office_Document_Image_Writer.print_edge_bottom: 0
     print.printer_Microsoft_Office_Document_Image_Writer.print_edge_left: 0
     print.printer_Microsoft_Office_Document_Image_Writer.print_edge_right: 0
     print.printer_Microsoft_Office_Document_Image_Writer.print_edge_top: 0
     print.printer_Microsoft_Office_Document_Image_Writer.print_evenpages: true
     print.printer_Microsoft_Office_Document_Image_Writer.print_footercenter:
     print.printer_Microsoft_Office_Document_Image_Writer.print_footerleft: &PT
     print.printer_Microsoft_Office_Document_Image_Writer.print_footerright: &D
     print.printer_Microsoft_Office_Document_Image_Writer.print_headercenter:
     print.printer_Microsoft_Office_Document_Image_Writer.print_headerleft: &T
     print.printer_Microsoft_Office_Document_Image_Writer.print_headerright: &U
     print.printer_Microsoft_Office_Document_Image_Writer.print_in_color: true
     print.printer_Microsoft_Office_Document_Image_Writer.print_margin_bottom: 0.5
     print.printer_Microsoft_Office_Document_Image_Writer.print_margin_left: 0.5
     print.printer_Microsoft_Office_Document_Image_Writer.print_margin_right: 0.5
     print.printer_Microsoft_Office_Document_Image_Writer.print_margin_top: 0.5
     print.printer_Microsoft_Office_Document_Image_Writer.print_oddpages: true
     print.printer_Microsoft_Office_Document_Image_Writer.print_orientation: 0
     print.printer_Microsoft_Office_Document_Image_Writer.print_pagedelay: 500
     print.printer_Microsoft_Office_Document_Image_Writer.print_paper_data: 9
     print.printer_Microsoft_Office_Document_Image_Writer.print_paper_height: 11.00
     print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_type: 0
     print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_unit: 1
     print.printer_Microsoft_Office_Document_Image_Writer.print_paper_width: 8.50
     print.printer_Microsoft_Office_Document_Image_Writer.print_reversed: false
     print.printer_Microsoft_Office_Document_Image_Writer.print_scaling: 1.00
     print.printer_Microsoft_Office_Document_Image_Writer.print_shrink_to_fit: false
     print.printer_Microsoft_Office_Document_Image_Writer.print_to_file: false
     print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_bottom: 0
     print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_left: 0
     print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_right: 0
     print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_top: 0
     print.printer_PaperPort_Image_Printer.print_bgcolor: false
     print.printer_PaperPort_Image_Printer.print_bgimages: false
     print.printer_PaperPort_Image_Printer.print_command:
     print.printer_PaperPort_Image_Printer.print_downloadfonts: false
     print.printer_PaperPort_Image_Printer.print_edge_bottom: 0
     print.printer_PaperPort_Image_Printer.print_edge_left: 0
     print.printer_PaperPort_Image_Printer.print_edge_right: 0
     print.printer_PaperPort_Image_Printer.print_edge_top: 0
     print.printer_PaperPort_Image_Printer.print_evenpages: true
     print.printer_PaperPort_Image_Printer.print_footercenter:
     print.printer_PaperPort_Image_Printer.print_footerleft: &PT
     print.printer_PaperPort_Image_Printer.print_footerright: &D
     print.printer_PaperPort_Image_Printer.print_headercenter:
     print.printer_PaperPort_Image_Printer.print_headerleft: &T
     print.printer_PaperPort_Image_Printer.print_headerright: &U
     print.printer_PaperPort_Image_Printer.print_in_color: true
     print.printer_PaperPort_Image_Printer.print_margin_bottom: 0.5
     print.printer_PaperPort_Image_Printer.print_margin_left: 0.5
     print.printer_PaperPort_Image_Printer.print_margin_right: 0.5
     print.printer_PaperPort_Image_Printer.print_margin_top: 0.5
     print.printer_PaperPort_Image_Printer.print_oddpages: true
     print.printer_PaperPort_Image_Printer.print_orientation: 0
peterfwallis
peterfwallis صاحب السؤال
more options

Matt

. thunderbird is not in safe mode

. i am using Avast free anti-virus version 10.3.2225 . i am using gmail . i am using mozilla firefox

Matt i had to delete the last few line of the trouble shooting lines as it exceeded the 10,000 characters of content.

Peter 


Application Basics

  Name: Thunderbird
  Version: 31.7.0
  User Agent: Mozilla/5.0 (Windows NT 5.1; rv:31.0) Gecko/20100101 Thunderbird/31.7.0
  Profile Folder: Show Folder

            (Local drive)
  Application Build ID: 20150507114201
  Enabled Plugins: about:plugins
  Build Configuration: about:buildconfig
  Memory Use: about:memory

Mail and News Accounts
  account1:
    INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

  account2:
    INCOMING: account2, , (pop3) pop.tiscali.co.uk:110, plain, passwordCleartext
    OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

  account3:
    INCOMING: account3, , (pop3) pop.tiscali.co.uk:110, plain, passwordCleartext
    OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

  account4:
    INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
    OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

  account6:
    INCOMING: account6, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
    OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

Crash Reports

Extensions

Important Modified Preferences

  Name: Value

    accessibility.typeaheadfind.flashBar: 0
    browser.cache.disk.capacity: 358400
    browser.cache.disk.smart_size_cached_value: 358400
    browser.cache.disk.smart_size.first_run: false
    browser.cache.disk.smart_size.use_old_max: false
    extensions.lastAppVersion: 31.7.0
    mail.openMessageBehavior.version: 1
    mailnews.database.global.datastore.id: 8f1b4b49-2aff-4aa9-ae3f-c8f9a7606bc
    network.cookie.prefsMigrated: true
    places.database.lastMaintenance: 1439477733
    places.history.expiration.transient_current_max_pages: 23447
    places.history.expiration.transient_optimal_database_size: 40199126
    plugin.importedState: true
    print.print_printer: Brother DCP-165C Printer
    print.printer_Brother_DCP-165C_Printer.print_bgcolor: false
    print.printer_Brother_DCP-165C_Printer.print_bgimages: false
    print.printer_Brother_DCP-165C_Printer.print_colorspace:
    print.printer_Brother_DCP-165C_Printer.print_command:
    print.printer_Brother_DCP-165C_Printer.print_downloadfonts: false
    print.printer_Brother_DCP-165C_Printer.print_duplex: -1003225088
    print.printer_Brother_DCP-165C_Printer.print_edge_bottom: 0
    print.printer_Brother_DCP-165C_Printer.print_edge_left: 0
    print.printer_Brother_DCP-165C_Printer.print_edge_right: 0
    print.printer_Brother_DCP-165C_Printer.print_edge_top: 0
    print.printer_Brother_DCP-165C_Printer.print_evenpages: true
    print.printer_Brother_DCP-165C_Printer.print_footercenter:
    print.printer_Brother_DCP-165C_Printer.print_footerleft: &PT
    print.printer_Brother_DCP-165C_Printer.print_footerright: &D
    print.printer_Brother_DCP-165C_Printer.print_headercenter:
    print.printer_Brother_DCP-165C_Printer.print_headerleft: &T
    print.printer_Brother_DCP-165C_Printer.print_headerright: &U
    print.printer_Brother_DCP-165C_Printer.print_in_color: true
    print.printer_Brother_DCP-165C_Printer.print_margin_bottom: 0.5
    print.printer_Brother_DCP-165C_Printer.print_margin_left: 0.5
    print.printer_Brother_DCP-165C_Printer.print_margin_right: 0.5
    print.printer_Brother_DCP-165C_Printer.print_margin_top: 0.5
    print.printer_Brother_DCP-165C_Printer.print_oddpages: true
    print.printer_Brother_DCP-165C_Printer.print_orientation: 0
    print.printer_Brother_DCP-165C_Printer.print_page_delay: 50
    print.printer_Brother_DCP-165C_Printer.print_pagedelay: 500
    print.printer_Brother_DCP-165C_Printer.print_paper_data: 9
    print.printer_Brother_DCP-165C_Printer.print_paper_height: 11.00
    print.printer_Brother_DCP-165C_Printer.print_paper_name:
    print.printer_Brother_DCP-165C_Printer.print_paper_size_type: 0
    print.printer_Brother_DCP-165C_Printer.print_paper_size_unit: 1
    print.printer_Brother_DCP-165C_Printer.print_paper_width: 8.50
    print.printer_Brother_DCP-165C_Printer.print_plex_name:
    print.printer_Brother_DCP-165C_Printer.print_resolution: -1032847360
    print.printer_Brother_DCP-165C_Printer.print_resolution_name:
    print.printer_Brother_DCP-165C_Printer.print_reversed: false
    print.printer_Brother_DCP-165C_Printer.print_scaling: 0.60
    print.printer_Brother_DCP-165C_Printer.print_shrink_to_fit: false
    print.printer_Brother_DCP-165C_Printer.print_to_file: false
    print.printer_Brother_DCP-165C_Printer.print_unwriteable_margin_bottom: 0
    print.printer_Brother_DCP-165C_Printer.print_unwriteable_margin_left: 0
    print.printer_Brother_DCP-165C_Printer.print_unwriteable_margin_right: 0
    print.printer_Brother_DCP-165C_Printer.print_unwriteable_margin_top: 0
    print.printer_Microsoft_Office_Document_Image_Writer.print_bgcolor: false
    print.printer_Microsoft_Office_Document_Image_Writer.print_bgimages: false
    print.printer_Microsoft_Office_Document_Image_Writer.print_command:
    print.printer_Microsoft_Office_Document_Image_Writer.print_downloadfonts: false
    print.printer_Microsoft_Office_Document_Image_Writer.print_edge_bottom: 0
    print.printer_Microsoft_Office_Document_Image_Writer.print_edge_left: 0
    print.printer_Microsoft_Office_Document_Image_Writer.print_edge_right: 0
    print.printer_Microsoft_Office_Document_Image_Writer.print_edge_top: 0
    print.printer_Microsoft_Office_Document_Image_Writer.print_evenpages: true
    print.printer_Microsoft_Office_Document_Image_Writer.print_footercenter:
    print.printer_Microsoft_Office_Document_Image_Writer.print_footerleft: &PT
    print.printer_Microsoft_Office_Document_Image_Writer.print_footerright: &D
    print.printer_Microsoft_Office_Document_Image_Writer.print_headercenter:
    print.printer_Microsoft_Office_Document_Image_Writer.print_headerleft: &T
    print.printer_Microsoft_Office_Document_Image_Writer.print_headerright: &U
    print.printer_Microsoft_Office_Document_Image_Writer.print_in_color: true
    print.printer_Microsoft_Office_Document_Image_Writer.print_margin_bottom: 0.5
    print.printer_Microsoft_Office_Document_Image_Writer.print_margin_left: 0.5
    print.printer_Microsoft_Office_Document_Image_Writer.print_margin_right: 0.5
    print.printer_Microsoft_Office_Document_Image_Writer.print_margin_top: 0.5
    print.printer_Microsoft_Office_Document_Image_Writer.print_oddpages: true
    print.printer_Microsoft_Office_Document_Image_Writer.print_orientation: 0
    print.printer_Microsoft_Office_Document_Image_Writer.print_pagedelay: 500
    print.printer_Microsoft_Office_Document_Image_Writer.print_paper_data: 9
    print.printer_Microsoft_Office_Document_Image_Writer.print_paper_height: 11.00
    print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_type: 0
    print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_unit: 1
    print.printer_Microsoft_Office_Document_Image_Writer.print_paper_width: 8.50
    print.printer_Microsoft_Office_Document_Image_Writer.print_reversed: false
    print.printer_Microsoft_Office_Document_Image_Writer.print_scaling: 1.00
    print.printer_Microsoft_Office_Document_Image_Writer.print_shrink_to_fit: false
    print.printer_Microsoft_Office_Document_Image_Writer.print_to_file: false
    print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_bottom: 0
    print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_left: 0
    print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_right: 0
    print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_top: 0
    print.printer_PaperPort_Image_Printer.print_bgcolor: false
    print.printer_PaperPort_Image_Printer.print_bgimages: false
    print.printer_PaperPort_Image_Printer.print_command:
    print.printer_PaperPort_Image_Printer.print_downloadfonts: false
    print.printer_PaperPort_Image_Printer.print_edge_bottom: 0
    print.printer_PaperPort_Image_Printer.print_edge_left: 0
    print.printer_PaperPort_Image_Printer.print_edge_right: 0
    print.printer_PaperPort_Image_Printer.print_edge_top: 0
    print.printer_PaperPort_Image_Printer.print_evenpages: true
    print.printer_PaperPort_Image_Printer.print_footercenter:
    print.printer_PaperPort_Image_Printer.print_footerleft: &PT
    print.printer_PaperPort_Image_Printer.print_footerright: &D
    print.printer_PaperPort_Image_Printer.print_headercenter:
    print.printer_PaperPort_Image_Printer.print_headerleft: &T
    print.printer_PaperPort_Image_Printer.print_headerright: &U
    print.printer_PaperPort_Image_Printer.print_in_color: true
    print.printer_PaperPort_Image_Printer.print_margin_bottom: 0.5
    print.printer_PaperPort_Image_Printer.print_margin_left: 0.5
    print.printer_PaperPort_Image_Printer.print_margin_right: 0.5
    print.printer_PaperPort_Image_Printer.print_margin_top: 0.5
    print.printer_PaperPort_Image_Printer.print_oddpages: true
    print.printer_PaperPort_Image_Printer.print_orientation: 0