Firefox Community Forum

Westpac keep telling me it is the fault of my browser. While I was trying safe mode, deleting the cookies and cache etc. I came across this bit of odd information -

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-08-08-01-10-24-eb9193.png

Westpac have been telling me for two months that it is Firefox's fault, but I don't see how, given that it has always worked before. Finding this data makes me think the problem is Westpac's fault but they just keep saying the same old thing - use another browser. Well I don't want to! I have visual difficulties and my Firefox is heavily customised to account for that.

What is actually happening is that when I enter my information on the log In Page: https://banking.westpac.com.au/wbc/banking/handler?TAM_OP=login&logout=false then click on the sign in button the screne goes white like it is going to log in and then the sign in page comes back up without the information I had entered.

Is there any thing you can do to help me?

Yours Sincerely, Ms Jacq Felis.

Starting yesterday, 10 Aug, I can't sign into Kaiser Permanente. Never had this problem before. Message is:

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

This is the second important site with sign in problems. Can you cut whatever you are dong out so I can visit kp.org, and bank of america? I can sign in fine on all the other browsers just fine. Includes Brave, Chrome and Edge.

I looked this problem up, and the nonsense given to fix this problem is impossible to follow as it must be old. What shall I do, just avoid using this browser? This has been my base browser for years. Perhaps it is time to make a change.

I've read through lots of instructions, and tried to list a site as an exception to the ad blocker, but it doesn't seem to work. The site that I want to be able to contact me is Rakuten.com. Please help. This seems so complicated.

This is an ongoing conversation.

This is the message I get from Rakuten: "Your ad blocker is working too hard! To earn Cash Back at Samsung, disable your ad blocker and refresh this page." I want Rakuten to send me to the Samsung site as I am interested in buying something there.

I am in a dialogue with someone on this Mozilla site, and trying to explain my problem. I don't know if the problem is that Rakuten is being blocked from sending me to the Samsung site or Samsung is being blocked. (Rakuten is a site that has arrangements with many companies who give discounts to customers.)

Some sites stopped opening, although in other browsers, and through the phone everything opens up. I've tried reinstalling the browser, disabling extensions, resetting DNS. It didn't help. A list of sites I'm having trouble with: https://www.deepl.com/ https://enka.network/ https://7tv.app/ https://hsr.hakush.in/ and some other sites that I can't remember right now. In Chrome he working. Sites like youtube twitch and other poplar working too, idk why firefox have problem, maybe its new update?

The E*Trade analyst research tab does not display properly with text appearing over top of other text, strange numbers, and certain links inactivated. See attached example screenshots showing issues (yellow highlighting with Firefox) and proper display (green highlighting with Chrome). Thanks!

I paid for 100GB which was good. I was offered a trial period for Gemini which is about to expire and do not want to subscribe. Can I have my 100Gb which I already paid for back? Can you restore the 100GB back since I already paid for it?

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

For about the past week I've been having trouble with Gmail and Google Search in my Firefox browser. Typically, I open a Firefox window with multiple tabs and leave the window open all day. I always have Gmail and Google Calendar open in tabs. What happens is that the Gmail tab will at some point give me a message that it cannot connect and has timed out and is trying to reload, but it never reloads, it just stalls. Then I try to open a Google search bookmark to search and the tab remains blank. This happens multiple times throughout the day. Meanwhile I can open Gmail or any Google page in Chrome, which I don't like using.

Sometimes I can close out the Gmail tab that won't load and try to open Gmail in a new tab, but that stalls out too. The only way I can open Gmail again is to close out the Firefox window completely and then relaunch it, then it can open Gmail or Google... until it breaks again.

This never used to happen. I'm using the latest versions of Windows 10 and Firefox on my desktop PC. Nothing else has changed.

Please help me fix this, it's very annoying.

I got a new Macbook Pro recently and set it up by basically copying my iMac onto it. All works great. Except that the MBP doesn't show up with it's synced open taps on my iMac or my iphone. The iMac doens't show up on the MBP either.

Have I maybe copied some setting that makes the two machines (iMAc and MBP) thinkt they're one and the same? How can I "separate" the devices so that they show up in each other's Synced Tabs lists, respectively?

I am unable to open certain sites, like Medicare claims, which I've had no trouble with in the past. I get an error message "To protect your security, api.medicare.gov will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window." This happened with another site as well. Please advise.

I was wonder when the next browser update may be come as I would like to watch YouTube on Firefox again. As it has been over a month since the last update that made it so YouTube doesn't load the video anymore. (I have tried every suggestion online to correct this and nothing)

Hi Firefoxers, I've recently returned to using Firefox after using Chrome, Vivaldi, and Brave for a long time. Most Firefox things are better than these, but I find the bookmarks handling in Firefox extremely frustrating in comparison.

When clicking the bookmark star, the edit bookmark box pops up. The location dropdown gives me a list of 7 recent folders where I can store the bookmark. If I click "Choose" a tiny little box opens up and, in this extremely cramped space, I have to scroll through hundreds of folders and all their expanded subfolders to find the one I want.

One way other browsers solve this problem is by letting the user right click directly on their bookmarks folders and select "Add bookmark here", which then automatically saves URL, page title etc to that folder. But in Firefox, this just opens up a blank "Add Bookmark" box that doesn't contain any info about the current page, meaning you have to manually enter all the details.

So I'm interested in any help advice about:

a) Increasing the number of recent folders in the location drop-down to make it a lot more than 7.

b) Increasing the size of the "Choose" box so I can see the list of hundreds of folders more comfortable.

c) Stopping all folders being automatically expanded in the "Choose" box.

d) Making Firefox auto-add the details from a current page when clicking "Add Bookmark".

Any help would be appreciated!

Hello

Out of nowhere I started having problems watching Videos on Twitch. So, after some Flatpak repairs and reinstalls, I decided to sync my data with Firefox Sync and remove it completely. For my surprise after reinstalling and logging in on Firefox Sync my only extensions and, what looks like part of my history were restored. Lost my session, custom tabs names etc.

It seems more and more websites refuse or deny FF as an acceptable browser. My bank, my electricity provider are just two examples.

Is this being addressed?

On our web site we have a page that includes mp3 files, which play okay on Firefox; but on another page on the site with mp3 files, Firefox (including different versions on different computers) produces the error message, No video with supported format and MIME type found." FWIW, other browsers like Safari (Mac), Chrome (Mac and Win), and Edge (Win) all play the problematic files without a hitch.

Is there a fix for this problem that can be attempted by the non-tech types?

I get a weird green mark on the top left, which looks like some type of greenscreen cursor input thing. I have seen it on Gmail. Not sure where else. Last time was a while ago.

This is on Windows 11. Just worried if this is some type of backdoor thing.

I cannot figure out why this important site which I have used for years is suddenly being blocked. the message I'm getting says-"Firefox has detect that the server is redirection the requested address in a way that will never complete. This problem can sometimes be caused by disabling or refusing cookies." I don't believe I have made any changes to cookies or anything else in the past few days so I don't know what to fix.

Please help

Choochum Mavin thanks