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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

install fail

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update failed. now the download keeps saying it was interrupted. I would love to get Firefox back on my computer. Please help me.

update failed. now the download keeps saying it was interrupted. I would love to get Firefox back on my computer. Please help me.

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If files already have been downloaded then remove the files in the updates and updates\0 folder.
You can also delete the active-update.xml file.


C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)