Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't log-in to sites, can't access some sites at all

  • 2 antwoorde
  • 24 hierdie probleem
  • 6 views
  • Laaste antwoord deur axxint

more options

Problems I am Experiencing

  • I can't log-in to most sites (can't log-in to my bank or facebook, but can log-in to reddit)
  • I can't access some sites at all (like mozilla.com)
  • Firefox won't display any pop-ups
  • Can't install add-ons
  • when confronted with an incompatible site or link firefox does nothing - does not leave current page, does not display error, etc. There is a loading animation in the status bar, but then it says 'done' and nothing has happened.

My configuration across two different systems

  • firefox 3.5.16 on Windows XP Pro
  • firefox 3.6.13 on Mac OSX
  • javascript is enabled (move/resize, disable or replace context menus)
  • java is enabled
  • no proxy or firewall
  • block pop-ups is unchecked

I noticed this started on my XP system after I installed Safari, but I can't say for sure if this is causal. It has been going on on my Mac system for as long as I can remember. These systems are in two different locations on two different internet connections. The Mac system is wireless and the problem persists no matter what wireless connection I use.

Safari 4, IE8, IE7, and Opera (unknown version) have no trouble connecting to sites.

I really, really want and need to be able to use Firefox! Ironically I have to make this support ticket in Safari because my Firefox won't go to the mozilla page.

'''Problems I am Experiencing''' * I can't log-in to most sites (can't log-in to my bank or facebook, but can log-in to reddit) * I can't access some sites at all (like mozilla.com) * Firefox won't display any pop-ups *Can't install add-ons * when confronted with an incompatible site or link firefox does nothing - does not leave current page, does not display error, etc. There is a loading animation in the status bar, but then it says 'done' and nothing has happened. '''My configuration across two different systems''' * firefox 3.5.16 on Windows XP Pro * firefox 3.6.13 on Mac OSX * javascript is enabled (move/resize, disable or replace context menus) * java is enabled * no proxy or firewall * block pop-ups is unchecked I noticed this started on my XP system after I installed Safari, but I can't say for sure if this is causal. It has been going on on my Mac system for as long as I can remember. These systems are in two different locations on two different internet connections. The Mac system is wireless and the problem persists no matter what wireless connection I use. Safari 4, IE8, IE7, and Opera (unknown version) have no trouble connecting to sites. I really, really want and need to be able to use Firefox! Ironically I have to make this support ticket in Safari because my Firefox won't go to the mozilla page.

Gewysig op deur axxintt

All Replies (2)

more options

I was finally able to get a live help session, and found that restarting firefox in safe mode fixed all the problems. I don't know what all safe mode does, but one thing is disable your addons. I had no issues in safe mode (but obviously can't work in it as there are no add-ons), but when I exited and restarted firefox normally I still had no problems! Still don't know what was up, but whatever it was, it got straightened out.

Here's a link to firefox's safe mode: http://support.mozilla.com/en-US/kb/safe%20mode

Gewysig op deur axxintt

more options

Update: the safe mode fix only lasted for a little while (maybe a day or two?). All my issues with firefox are back, and are possibly getting worse. I just tried safe mode again, and this time when I restarted normally the issues haven't changed. I'll keep looking, and would love to know if anyone has fixed something similar.

Maybe it's an issue with handling redirects?

  • When I log in to the sites where nothing happens (I enter my log in details, press "login" and nothing happens) I can go to another page if I know the url, and will be logged in. Knowing this helps me circumvent the issue with some sites (like a Drupal installation for example), but many sites redirect you to a secure interior that I don't get redirected to and don't know urls for (like my bank).
  • When I save content in content management systems (click the "save" button) nothing happens (page does not change, no confirmation message), but my content or edits are actually saved when I go to the published page.

Gewysig op deur axxint