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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When I go to a site like Youtube, the screen goes to classic Wordpad documents instead of the cool look I expect Help!!!

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  • 1 het hierdie probleem
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  • Laaste antwoord deur cor-el

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Okay, The screen just makes everything go to the right side and I can't view the videos. Help!! If this matters, I have the latest firefox and flash editions!!

Okay, The screen just makes everything go to the right side and I can't view the videos. Help!! If this matters, I have the latest firefox and flash editions!!

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Try clearing your browser cache.

Tools > Clear Recent History... - hit Details and make sure only Cache is selected, then select Everything and hit the Clear Now button.

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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: