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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Black screen when I launch a You Tube video

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  • Laaste antwoord deur zeroknight

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I have an MS Surface Pro, Windows 10, Firefox is my default browser - all software is up to date. When I click on a You Tube video the screen goes black after a few seconds- the audio continues to play but the screen is totally black.

I have an MS Surface Pro, Windows 10, Firefox is my default browser - all software is up to date. When I click on a You Tube video the screen goes black after a few seconds- the audio continues to play but the screen is totally black.

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Does it still happen in Troubleshoot Mode?