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I can log on to my Talk Talk/Tiscali email account, but canot open the inbox in FF4b11. No prob in 3.6.

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  • Ultima risposta di Charlie Keene

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When I try to log onto my web mail through http://www.talktalk.co.uk/ it will take me to the My Mail page and allow me to log on. Once logged on it only tells me I have undefined new email is my inbox. It won't let me into the inbox to see. It will let me compose a new email, though, and send it.

When I try to log onto my web mail through http://www.talktalk.co.uk/ it will take me to the My Mail page and allow me to log on. Once logged on it only tells me I have undefined new email is my inbox. It won't let me into the inbox to see. It will let me compose a new email, though, and send it.

Tutte le risposte (6)

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Contact TalkTalk and ask them if there is an incompatibility with the Firefox 4.0 betas.

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I have asked TalkTalk to check the compatibility of their web site with FF4. They 'escalated' my message to their technical people who called me back today (apparently they cannot email me!?). As far as they are concerned there is no compatibility issue as their site works on FF3, Chrome and I.E. Their solution is simple: Don't use FF4. I'd rather not use TalkTalk if that is the best they can do.

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I tend to agree, since they aren't very knowledgeable when they only mention Firefox 3, considering the fact that Firefox 3.6 is over a year old already.

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So, if they are right and it is not a compatibility problem with their site, where do we go from here? What would it be about the interface between FF4 and TalkTalk that will allow their site to operate properly elsewhere but not FF4?

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Try the Firefox SafeMode. Go to Help > Restart with Addons Disabled....

If that problem is gone, troubleshoot to find out which addon is causing the problem.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

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Nope. Tried that a couple of times, and still no joy. I have noticed that I can access my email inbox using IE Tab is FF4, but it does not give me the action bar at the top of the TalkTalk page.

I notice others are having this problem. Please also contact TalkTalk. The more that complain the more likely they are to do something - I hope.