פורום התמיכה של Thunderbird

My wife & I have the same PCs running Windows 10 & Thunderbird 115.11.0 (32bit).

We have a hosted web-site that also supports email, and we each have an email account (eg neddy@goon.com.au & minnie@goon.com.au). I've checked that both our POP server configurations are identical but despite that about once a week minnie@goon.com.au receives a warning to add security exception but neddy doesn't. This started happening two weeks ago after a years error free running.

The host has checked that goon.com.au has a valid SSL certificate, so what could be causing the discrepancy and how do I set about fixing it please?

Some mails always end in spam folder no matter which settings I have tried for example collected adresses or check/uncheck spam settings. For a test I have two hotmail accounts. When I from thunderbird send mail from one to the other, it ends in spamfolder. But if I from the same mail account from outlook.live website send mail to the same account, it doesn't end in Thunderbird spam folder. Besides this many other safe and regocnized mailaccounts recently starts to end in spamfolder. Can any thing be done?

Hi

     On my rpannan@bigpond.com I ,m not receiving all my emails it says 4 messages on the in box and only getting 1 message why .

               very tired of this thunderbird 

                            Ron

Good morning. I need help with sending emails in Thunderbird. The problem has existed for a couple of days now and is confusing as some emails are sent and others fail. I am receiving mail OK. Details of my setup are :- I am using a HP All-in-one desktop running Windows 11 with Norton 360. My Thunderbird account settings: Server type: IMAP mail server User name: ****@gmail.com Server name: imap.gmail.com Port: 993 Connection Security: SSL/TLS Authentication: OAuth2 Outgoing Server (SMTP): Google Mail – smtp.gmail.com (Default) User name: ****@gmail.com Port: 465 Connection Security: SSL/TLS Authentication: OAuth2

The problem: I only recently set up Thunderbird and at first it seemed to working OK. However, now when I try to send a message, after some time, I the following error message :-

"Send Error Message Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again."

What is particularly confusing is that some messages are being sent. I have tried several fixes that I found from the Mozilla, Google and Norton web sites but none of the fixes resolved the issue. Any assistance would be very much appreciated.

Regards Mike

PS: I have 2 email accounts set up in Thunderbird. I just tried sending a test message from the Gmail account to the Bigpond account. From the Gmail account it appears to have been sent but in the Bigpond account an error message appeared as follows :-

"Could not connect to the mail server smtp.telstra.com; the connection was refused."

I don't know if this is a related issue or I have another one to resolve.

How do I get mail from the 'sent' folder on an old laptop into a new one? I have migrated old received mail and contacts to the new inbox no problem.

Using the export tool is no use - the Zip folder it creates titled 'Thunderbird_profile_backup' is corrupted and nothing can open it. I manually copied all files into an external drive and opened them in the new Thunderbird. That imported contacts but not mail from the old 'sent' folder. How do I get all those old sent mails out of the old device?

I can not get emails anymore. They just suddenly stopped coming in. I can go to my ISP’s website and see my emails but can not get on Thunderbird. I suppose there is a problem with my account configuration but I don’t know what. Any idea what settings to check?

Hi,I have 4 email address & my Default Email is ismda3@westvic.com.au(on SMTP) Regardless which email I TRY to REply to.I receive the Samr Message See attachment I am getting very desperate Thanks Darryl

I have been using Thunderbird for probably greater than 15 years (back when I was in college). The last couple of years I have noticed an issue of when deleting multiple emails that has gotten progressively worse, where the entire application will hang in "Not Responding". For a test, I just deleted a batch of emails from the last month (newsletters, notifications, etc), it was 113 messages, and froze the application for more than six minutes. This was on my hotmail account but the same happens for my other accounts as well (all configured as IMAP). The issue has persisted through uninstall/reinstalls and even across a replacement computer. No extensions are installed.

Any thoughts?

For about the last month or so, I frequently get an error message that my password is incorrect.

I use Thunderbird to manage emails on five separate accounts. Four are gmail accounts and I NEVER have an issue with those.

The issue only occurs with my oldest email account, which is an ".msn" account - a paid Microsoft account.

I can send and receive mail on this account without any issues when I use Outlook online through my Firefox browser, but when I try to use through Thunderbird, I get the password error message more often than I don't. In other words, sometimes the emails go through, but most of the time they do not. When I copy and paste the text of the email into the web browser version, there is never any problem and I am NEVER asked for my password.

Every now and then, when the message pops up, I attempt to re-enter my password, but most of the time it still won't send, and the error message re-appears almost immediately. I have changed the password twice, but that has no effect on the error message.

I would be very appreciative of any assistance.

Thanks in advance,

Bud

I recently had an issue where my email password changed on another client, but Thunderbird did not prompt me for a new password. After two days, my account was still frozen with no new emails on Thunderbird, although they were updating on other clients. The Mozilla help on the issue said to go to "Options." There is no "Options" option in my Thunderbird, not in the top menu, not under server settings, not under Account settings, not under Tools. My version of Thunderbird is 115.11.0 (64-bit), running on Ubuntu Linux 22.04 LTS. Maybe the issue of no "Options" option is specific to this particular incantation.

Here's what I did to force Thunderbird to prompt me for a new password. I selected "Server Settings" below the email address in the left pane. I changed the Server Name to one that is incorrect. When I migrated away from that textbox, Thunderbird raised a popup window that it had to restart. I let it restart, and when it came back up, it prompted me for a new password. I now input my correct password for the email address. It came back a few moments later that the password was incorrect, asking me to enter a new password. Well, it's the server URL that's incorrect, not the password. I cancelled the popup window, then changed the the server name back to the correct one. When I migrated away from that textbox, Thunderbird again raised a popup window that said it had to restart. I let it restart, and when it came back up, everything was fine, and my two days of undelivered emails came through immediately.

I hope this can help others who are bewildered by the lack of an "Options" option on their version of Thunderbird.

While I haven't encountered this problem enough to have sussed out what sequence of events causes it, Thunderbird will occasionally get into a mode where I can't switch windows focus. (See the attached screen shot of the Task Manager showing you can't "switch to" Thunderbird.)

When this happens nothing seems to work except killing the task via Task Manager. Not optimal.

This time - the most recent occurrence (today) - when this happened, there was an outstanding update. After killing the task and restarting I got the message "Thunderbird is installing your updates." Still not optimal, even if it is a critical update.

Thunderbird 115.11.1 (64-bit) - after update

Windows Info+++++++++ Edition Windows 10 Home Version 22H2 Installed on ‎2024-‎04-‎09 OS build 19045.4412 Experience Windows Feature Experience Pack 1000.19056.1000.0

After years of operating satisfactorily now when try to get new messages I am frequently told that there are several new messages but nothing appears in my inbox. I have checked the emails on the server but they match what is in my inbox. Nothing has gone missing and I do not have a 'junk' folder. I have tried clearing the cache but it did not work. Could this be a fault with the latest update to Thunderbird? This is nothing more sinister than highly irritating

Basically, when I have a threaded message, I don't see the > to drop down information to show the threads from the subject pane in the subject field.

I have gone to view, sort by threaded. I'm led to believe I should see something like this:

Subject : Top Level of Thread

 |
 ---> Subject : Re: Top Level of Thread
      |
      ---> Subect : Re: Top Level of Thread

But I see none of that. It's just one flat subject. It doesn't even tell me someone has replied to me. I have to go into the mail to see that. I have added the conversations add on just to get a glance of that, because I'm seeing nothing.

Image attached of what I see.

I always use Mozilla Thunderbird for email. Today, it would not send outgoing email. Any email gives me a failed message: "Sending of the message failed. An error occurred while sending mail. The mail server responded: Spam detected by content scanner. Message rejected (ID 665754780026FB52). Please check the message and try again."

My ISP insists the problem is not with their server, and I need to have Mozilla correct it.

Hi Really need some help please.

Running TB latest version 115.11.0 on Win 10. Multiple gmail and other accounts, both POP and IMAP.

Following a catastrophic loss of accounts and messages, I made a fresh TB install then I restored from a previously saved profile from a month ago.

Accounts and folders with messages all now appear.

With one POP gmail account, the inbox and sent folders are stuck at last month's position. I expected the last month's messages to be downloaded as soon as I log into TB, but I'm not able to Get Messages.

My TB log in to collect gmail messages is rejected with this message - The STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: [AUTH] Invalid credentials.

I have checked the account settings server address, and password is set to 0Auth2.

I have changed the gmail password on the gmail website (browser is Firefox) - which is accessed without problem, but only incoming mails are visible, my outgoing mails should be on my PC.

Every time I get the "enter new password" dialog I enter the password that gets me into gmail's on-line website - it is rejected with the STAT message.

I cannot send or receive gmail messages through TB - how can I force gmail to let TB access my emails?

I changed the columns to be shown in the tasks view and have it sorted by due date. But every time Thunderbird starts, it resets my view settings for the tasks and shows me the default columns and order. How can I fix it?

Quite often recently, Thunderbird just stops pulling in emails.

It seems that I need to upgrade but find out by chance by looking under About under Help. Should there not be some other prompt as it is very confusing and some may have no idea what is happening?

Thanks.