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Firefox has stopped working when opening program

  • 3 respostas
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

dame11
dame11
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Hello! Firefox is unable to open. I updated to the latest version last night and now I can no longer run Firefox. As soon as I open the program I'm greeted by "Firefox has stopped working".

I have tried a clean install and cannot open Firefox in safe mode.

I am Windows Vista.

The problem details reads as:

Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	36.0.1.5542
 Application Timestamp:	54f8437a
 Fault Module Name:	kernel32.dll
 Fault Module Version:	6.0.6002.18005
 Fault Module Timestamp:	49e038c0
 Exception Code:	c06d007e
 Exception Offset:	0001e124
 OS Version:	6.0.6002.2.2.0.768.3
 Locale ID:	1033
 Additional Information 1:	fd00
 Additional Information 2:	ea6f5fe8924aaa756324d57f87834160
 Additional Information 3:	fd00
 Additional Information 4:	ea6f5fe8924aaa756324d57f87834160

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Hello! Firefox is unable to open. I updated to the latest version last night and now I can no longer run Firefox. As soon as I open the program I'm greeted by "Firefox has stopped working". I have tried a clean install and cannot open Firefox in safe mode. I am Windows Vista. The problem details reads as: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 36.0.1.5542 Application Timestamp: 54f8437a Fault Module Name: kernel32.dll Fault Module Version: 6.0.6002.18005 Fault Module Timestamp: 49e038c0 Exception Code: c06d007e Exception Offset: 0001e124 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160 Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

All Replies (3)

ideato
ideato
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Hello dame11, try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) and then see if firefox works.

(if firefox works without problem in windows safe mode then probably the issue is in your security software(firewall, antivirus etc). Remove all rules for Firefox and plugin-container from the firewall permissions list and let your firewall ask again for permission to get full access to internet for Firefox and the plugin-container process).

thank you

dame11
dame11 Question owner
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Hello ideato,

Thank you for a quick response!

I am currently replying from Safe Mode with networking and Firefox still won't start. However this did also fix my problem with Google Chrome not working with certain web elements. It would constantly Aw, Snap when using Gmail and Youtube, but in Safe Mode it works. I will have to try and see what the problem is there.

Otherwise Firefox is still not working.

Thank you.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?