Thunderbird Support Forum

Dell Inspiron came with OS on a small C: & data on a massive D:. I assumed the Dell-guided migration took care of moving everything necessary to D: ...NOT!!! When C: filled up with data, I was trying to move Thunderbird TB) data to D: & somehow deleted thunderbird.exe. I realized my error when the systray icons for TB, Firefox, & Microsoft Edge responded "Can't open this item." I then accidentally clicked "Y" to "...Delete this item"? When I went to download a new copy of TB, it presented the new user screen. From previous research, I found my profile file and copied it to both C: & D: with a new name to have extra copies. So I have 3 requests 1) What is the safest method for getting TB back? 2) Once that is done, how do I get thunderbird to maintain everything I need on the D: drive? 3) Firefox now works, but all my bookmarks, extensions, etc. are now gone. If that issue is appropriately part of the solution for the above requests, please help me with that as well. I will appreciate your help! Ken Cawthorne

When I delete an email it immediately diseappears from the view, but if I have the "Unread" filter active and I mark an email as "read" it remains there until I switch the "Unread" filter off and then on again. Quite impractical to me.

I have a notification set so that I know when I've gotten new email. In the last month or so, AFTER I've closed Thunderbird, I still occasionally hear the notification that I've received new mail. How can that be when I've logged off and closed TB? What is causing this?

Thanks for any info/help.

Email from a trusted address over past decade is suddenly going to Junk as of today. Cannot see how to whitelist the Sender, and googling the question tells me to go to Tools>Options, however Options does not show in the Tools menu.

I maintain a "Favorites" folder view as those are the folders I use 95% of the time and I have a very large number of historical folders I need to keep around but don't need very often. Trouble is, when I create a new folder, the creation dialog doesn't offer the option to make the folder a favorite so that it disappears after creation. I have to switch to the "ALL folders" view and then right click on the new folder and check the "favorite" box and then go back to favorites view.

It would make life so much easier if there was a favorite checkbox on the creation dialog.

Thank you.

For the Inbox (main) window:

• Choosing File::Close does nothing.
• Typing Cmd-W flashes the title of the File menu but otherwise does nothing.
• The only way to close the window is to click its red close button (upper left).

Thunderbird 116.0, 115.10, 115.08 and earlier Mac OS 114.5 and earlier

For the past several years I have been dealing with Thunderbird occasionally freezing on me, with the window losing focus and the titlebar saying (Not Responding).

It appears to happen when TB is downloading email. If the emails are large (as some are) TB stops everything to deal with it. I have looked for where to change any settings to allow for process threading, since that was the promise of Windows waaaaay back in 1990. Not so, apparently with TB. Even if I'm in a separate window composing an email, it freezes. I wrote about this back in 2018...

https://support.mozilla.org/en-US/questions/1233121

I noticed that this only happens when downloading emails from one particular account, which I use for receiving project code error debug reports. The emails are typically around 150k or slightly less. Not so huge that it should take so long to pull down, but the debug info is in many, many nested tables and divs. Is it trying to render them, even though I don't have them open?

In any case, I set that account to no longer collect. Yet, every once in a while, it still collects. Do I need to remove the account from TB altogether? I would like to be able to have this account checked every 15 minutes like my other five email accounts, which don't cause me any heartache, but it's driving me mad, especially when a throng of those emails come in, like 50 at a time, and I am effectively prevented from doing anything in TB for up to five minutes. I suppose I could craft the emails to be smaller (it's my own code that is sending the debug reports) but the info in there is there on purpose.

Is there a setting I can change somewhere to break off the processing for the main window and the compose windows?

Hi - My company turned on some additional security settings for connecting to M365. Thunderbird Windows successfully provides the needed Entra ID, that is required in our M365 environment now for access by registered devices. The state of the device, as being registered in Entra ID, doesn't seem to be able to be passed via Mac Thunderbird but does for Windows Thunderbird?

This is the error - the fact that it shows the Device as unregistered is the key item - Thunderbird needs to be able to send the :

        You cannot access this right now
        Your sign-in was successful but does not meet the criteria to access this resource. For example, you 
        might be signing in from a browser, app, or location that is restricted by your admin.
        More details

        Error Code: 53003 
        Request Id: a2ae545e-6d4a-40e7-aed8-31e252422900 
        Correlation Id: 0200d612-710e-42ea-82c6-2aa415f3062f 
        Timestamp: 2024-06-06T14:09:39.975Z 
        App name: Thunderbird
        App id: 9e5f94bc-e8a4-4e73-b8be-63364c29d753
        IP address: 136.226.19.80
        Device identifier: Not available
        Device platform: macOS
        Device state: Unregistered

Is this something that can be addressed? I am really disrupted by not being able to manage my email through Thunderbird...

Bob - ramartin@mitre.org

Blocking remote content by default is a very positive security feature. But needing to add each and every email address individually is NOT optimum and wastes a lot of time. We really need a method to globally allow remote content from specified domains. For instance, it would be handy to allow remote content from any/all email from IBM, but I certainly don't want this for gmail.com addresses. This seems like a very simple improvement to code.

I'm looking for a message filter function that will wait a specified period of time before performing what the rest of the filter does whatever it is tasked to do. For instance, I want to have an incoming message sit in the inbox until it moves to a local folder some time later. This would allow me to see it from a device that can't see local folders (like a mobile phone). I can't find anything in extensions. Any thoughts?

HI

Outh2 Saved Password entries is being removed automatically after few months in password manager. It is asking again to Re-Authenticate. After authentication, It is getting removed again after few months. Please help.

Hi Everyone. I'm sure that Thunderbird used to have the option to show conversations (received AND sent messages) in folders especially useful in the Inbox. However I can;t see a way to enable that in the current version. I know I can go to conversation view in the context memory but it seems crazy that is an option by context but can;t be set as a default for 'normal' viewing in folders - all I can set is to see half the conversation with the trail of received messages but not my replies intermixed with them so I see the whole conversation. Am I missing a setting somewhre? Thanks fo any help.

Currently notifications has the same app_id and the same window properties as the main one. It makes it impossible to assign any rules from my window manager to render notifications differently. For example, I'm using Sway and Arch, and I would love to show notification on the current desktop, but assign main thunderbird window to a particular desktop

I have two email accounts on my website that is hosted by Hostpapa. Years ago I successfully set up email for both accounts in Thunderbird. Recently (probably after an upgrade) one of the accounts stopped working and I get a timed out message when fetching email messages. After checking the server settings and password were correct the problem was not fixed, so I deleted the account and tried to re-add it in Thunderbird. The incoming and outgoing server settings are correct as is the password. I know the password is correct because I can successfully login to the account using webmail. I received the following error message on the "Setup your Existing Email Address" page. The message appears above the "Checking Password" button.

"Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsiMsgAccountManager.createIncomingServer]

The password on the account is 16 characters long and contains the following special characters: "!#"

I am using Thunderbird version 115.11.1 (64-bit) - on the esr channel

Can anyone help?

I have just completely reinstalled Thunderbird v115.11.1 after uninstalling the previous installation. There are two problems, possibly linked to a faulty or missing setting.

Remote images will not display, even after specifically enabling remote images for each email, or after turning on "display remote content" as a default. Also it claims there is a potential security threat with Thunderbird's own web addresses: "live.thunderbird.net." and "addons.thunderbird.net.".

I have attached screen-shots of the error messages, and of a thunderbird email that fails to display its images.

Recently the email display has been changed and not by me. At present I cannot receive emails as previously. Also I wish to revert to the previous display of my emails if possible. I can access email via the email.telstra,com site but I wish to stay with Thunderbird. I also do not get emails to my mobile as before