Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The add-on from services.addons.mozilla.org could not be installed because it does not match the add-on Firefox expected

  • 6 replies
  • 33 have this problem
  • 5 views
  • Last reply by swbitton

more options

I cannot download and install any add-on. I get the following message every time "The add-on from services.addons.mozilla.org could not be installed because it does not match the add-on Firefox expected."

I cannot download and install any add-on. I get the following message every time "The add-on from services.addons.mozilla.org could not be installed because it does not match the add-on Firefox expected."

All Replies (6)

more options

Does it work if you temporarily disable your anti-virus software software (e.g. real-time scanning)?

more options

No. Tried that, uninstalled Firefox, reinstalled and same result.

more options

The add-ons that have links to their homepage I can install from their site.

more options

So finally figured it out. I disabled Advanced Dynamic DNS Service in my router and everything works fine now.

more options

Which is weird since I was able to update add-ons on my wife's laptop yesterday with it on.

more options

Which is weird since I was able to update add-ons on my wife's laptop yesterday with it on.